Questions & Answers

Q: QuestionHow do the non-slip platform and ergonomic design contribute to user safety and comfort during weighing?

• A:Answer The non-slip platform provides stability and prevents slipping accidents, ensuring user safety during weighing. The ergonomic design, with its comfortable and sturdy structure, enhances user comfort and ease of use, making the weighing experience more pleasant.

Q: QuestionHow do the auto-zero and auto-shut-off features enhance the usability and accuracy of the scale?

• A:Answer The auto-zero feature ensures accurate measurements by automatically calibrating the scale to zero before each use, eliminating any discrepancies in weight readings. The auto-shut-off feature conserves battery life by turning the scale off when not in use, enhancing its usability and longevity.

Q: QuestionDoes the scale provide additional insights beyond weight and body composition, such as heart rate monitoring or basal metabolic rate calculations?

• A:Answer Yes, the scale provides additional insights beyond weight and body composition. It calculates basal metabolic rate (BMR), which indicates the number of calories the body burns at rest. It also measures heart rate at every weigh-in.

Q: QuestionHow does the scale's Position Control technology ensure accurate weight and body composition measurements?

• A:Answer The scale's Position Control technology ensures accurate weight and body composition measurements by detecting the user's body position and adjusting the measurements accordingly. This technology helps to eliminate errors caused by incorrect positioning on the scale, ensuring that the measurements are consistent and reliable.

Q: QuestionWhat is the warranty period offered by the manufacturer, and what does it cover?

• A:Answer The manufacturer, Withings, offers a 1-year warranty for both labor and parts for the Body Smart Advanced Body Composition Smart Wi-Fi Scale.

Q: QuestionIs the scale compatible with popular fitness apps or platforms, allowing for seamless data syncing and progress tracking?

• A:Answer Yes, the Body Smart Advanced Body Composition Smart Wi-Fi Scale is compatible with various popular fitness apps and platforms. It can automatically sync data with the free Health Mate app via Wi-Fi or Bluetooth. Additionally, it is compatible with Apple Health, Google Health, MyFitnessPal, Lose It!, Weight Watchers, Runkeeper, Runtastic, and MapMyRun, allowing users to seamlessly track their progress and stay motivated.

Q: QuestionCan the scale store and track data for multiple users, and if so, how many users can it support?

• A:Answer Yes, the Withings Body Smart Advanced Body Composition Smart Wi-Fi Scale can store and track data for multiple users. It supports up to 8 users, each with their own independent data.

Q: QuestionOne of your product photos shows the scale on a throw rug. Is this scale accurate on any surface? Will it read correctly on carpet as shown?

Asked 4 days ago by Anonymous.

Q: QuestionIs a paid subscription needed to access the benefits of the scale?

Asked 1 month ago by Anonymous.

• A:Answer No. You get great details for free. Connects with Apple Health to help with other details too.

  Answered 1 month ago by MarieO

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Q: Questionwill it work with samsung health app?

Asked 2 months ago by Anonymous.

Q: QuestionHello, I have amputated left leg and prosthetic leg, it’s worth it and Withings scale Work with me?

Asked 1 year ago by Anonymous.

Q: QuestionDoes this scale work with the Lose It app? I know it did at one time, but I am hearing people say it doesn't work anymore.

Asked 1 year ago by Patty.

Q: QuestionDoes this work with/sync with the Samsung Health app?

Asked 1 year ago by RealScorz.

• A:Answer Not completely. You need to have the Google Connect app and privacy controls enabled when you've done that, it's not a direct connection. The weight goes from the scale to the WITHINGS app. You cannot control the scale or get immediate (or all) information from it in the Samsung health app.

  Answered 6 months ago by Darrin68

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Q: Questionis there a charge to keep info on app to track results

Asked 1 year ago by Anonymous.

• A:Answer Limited information stays on the app. You have to purchase a subscription to unlock all of the features.

  Answered 6 months ago by darrin68

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Q: QuestionHow do set up my scale?

Asked 1 year ago by Anonymous.

• A:Answer With the app. If you want to unlock all the features, you need to pay for a subscription.

  Answered 6 months ago by darrin68

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Q: QuestionHello I'm looking for a scale that is Alexa compatible Also that is able to connect to iOS and watch... And android... Does it have an app? If not do you have any recommendations? Much appreciated

Asked 1 year ago by Jayski.

• A:Answer This scale has the Withings Health Mate app that lets you access all your scale data and also connects to your Apple Health app to analyze your sleep and step pattern.

  Answered 1 year ago by MorganH

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Q: QuestionIs body scan scale, a scale that amputees can use

Asked 1 year ago by Anonymous.

Q: QuestionHow can I restore the connection between my scale and my Iphone 11?

Asked 1 year ago by Lightman.

Q: QuestionHi! is compatible with fitbit?

Asked 2 years ago by Armando.

• A:Answer No. I have now bought two, and they are both defective and will need to be returned. I would avoid this new model.

  Answered 2 years ago by AllanMVerified Purchase

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