Questions & Answers

Q: QuestionDoes this camera work with Alexa?

• A:Answer Yes, this camera works with Amazon Alexa.

Q: QuestionWhat is the maximum video resolution of this camera?

• A:Answer The maximum video resolution of this camera is 4K (2160p).

Q: QuestionDoes this security camera record audio?

• A:Answer Yes, this security camera records audio.

Q: QuestionDoes this camera have a spotlight?

• A:Answer Yes, this camera has a spotlight.

Q: QuestionCan this camera be used outdoors?

• A:Answer Yes, this camera can be used both indoors and outdoors.

Q: QuestionWhat type of memory card does this camera use?

• A:Answer This camera uses a microSD card for memory.

Q: QuestionDo you have to pay a monthly fee for monitoring?

Asked 2 weeks ago by MILO.

Q: QuestionDoes this camera have a rechargeable battery or does it have to stay plugged in to an electrical outlet all the time? How often does it require recharging?

Asked 1 month ago by Anonymous.

• A:Answer Electrical outlet is needed.

  Answered 1 day ago by AnthonyVerified Purchase

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Q: QuestionCan this device be connected through remotely with Bluetooth without wifi connection.

Asked 1 month ago by Brunner.

• A:Answer Hi there! No, the Wyze Cam Pan v4 cannot be connected or controlled remotely using Bluetooth without Wi-Fi. Bluetooth is only used briefly during the initial setup process to help pair the camera to the Wyze app, but all live viewing, recording, and remote access require a stable Wi-Fi connection. Without Wi-Fi, the camera will not be able to stream or be accessed remotely. For any additional questions or product support, please reach out to our Wizards team at https://wyzelabs.zendesk.com/hc/en-us. We’re happy to help and wish you a fantastic day!

  Answered 1 month ago by Wyze Labs

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Q: QuestionDo you need any special cables for exterior use?

Asked 2 months ago by RF.

• A:Answer Hello there! We do have an available Wyze Universal Outdoor Power Adapter, which is compatible with the Wyze Cam Pan v4.

  Answered 2 months ago by Wyze Labs

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Q: QuestionDoes this camera have to be hooked up to the internet to work

Asked 4 months ago by Franklin.

• A:Answer Here’s how the Wyze Cam Pan v4 works regarding internet connectivity: Live Viewing & App Control: An internet connection is required to view the live stream and control the camera through the Wyze app. Recording Without Internet: Wyze Cam Pan v4 can continue recording to a microSD card even if the Wi-Fi drops, as long as the camera has power. However, you must schedule the recording while the camera is connected to the internet. So, while you need internet for setup and live viewing, the camera can still record locally to a microSD card without Wi-Fi if you’ve set it up in advance. For more details, you can visit our FAQ: https://support.wyze.com/hc/en-us/articles/26671502119835-Which-Wyze-Cams-can-be-used-without-Wi-Fi If you have any other questions, we’re here to help!

  Answered 4 months ago by Wyze Labs

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Q: QuestionDoes this camera have tracking and following on its own?

Asked 5 months ago by Siteone.

• A:Answer Hi there! Yes, the Wyze Cam Pan v4 features AI-Powered Object Tracking. Here’s what it offers: Person, Pet, and Vehicle Tracking: The camera can automatically follow and track motion that matters most, such as people, pets, and vehicles. Customizable Priority: You can set which types of motion are most important for the camera to follow, so it focuses only on what you care about. No Subscription Needed for Tracking: The built-in AI tracking works without a paid subscription. For more details or to purchase, you can visit the Wyze Cam Pan v4 product page (https://www.wyze.com/products/wyze-cam-pan-v4). If you have any other questions about features or setup, we’re here to help!

  Answered 5 months ago by Wyze Labs

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Q: QuestionCan you control the IR LEDs? I want to use it inside a window looking out and want to make sure that the IR and spot LEDs have the option of not turning on so there is no glare when recording at night.

Asked 5 months ago by Akira.

• A:Answer Hi there!Yes. With Wyze Cam Pan v4, you can turn off both the IR night vision LEDs and the built-in spotlight in the app to prevent glare when using the camera behind a window at night.

  Answered 5 months ago by Wyze Labs

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Q: QuestionIs there any subscription for cloud? How much for cloud storage? If I don't want to opt-in for subscription and use SD card, can I do that?

Asked 6 months ago by Imran.

• A:Answer Hi there! Thanks for reaching out. Yes, Wyze Cam Pan v4 offers optional cloud subscriptions for video storage with different plans based on your needs. If you prefer not to subscribe, you can still use a microSD card for local recording. For any questions or setup help, our Wizards team at Wyze Support (https://support.wyze.com/hc/en-us) is happy to assist!

  Answered 6 months ago by Wyze Labs

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Q: QuestionDoes this chamber have a monthly fee?

Asked 7 months ago by Anonymous.

• A:Answer $2.99/mmth only if you want the premium

  Answered 6 months ago by PatriciaMVerified Purchase

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