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You will need to unstall and reinstall and if that doesn't work reachout to tech support for wyze
Sorry, there was a problem. Please try again later.Hello, we are sorry to hear your camera has run into some connectivity trouble and would like to look into this further. We would recommend moving your camera temporarily closer to your router to see if this helps with the issue you are experiencing. We would recommend taking a look at this article for further information: https://wyzelabs.zendesk.com/hc/en-us/articles/360052899811 If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day! Setup
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