“I have a Wyze Outdoor Plug & went to use it this year. Can get it to connect but it will not save the device. I want to say that I have the new 5 WiFi and not the old one, what can I do?”
Answer This Question
1-1 of 1 Answer
Hi there! If your Wyze Outdoor Plug is not saving the device connection and you suspect it's because you're using a 5GHz WiFi network, make sure your phone is connected to your 2.4GHz network during the setup process as Wyze Outdoor Plugs only support 2.4GHz bands; try restarting the plug and going through the setup again on the correct network. If you have other questions, concerns, or would like to speak more about our products please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Sorry, there was a problem. Please try again later.