Questions & Answers

Q: QuestionWhich older Xbox games can be used with the new Xbox & what games are available.

Asked 3 years ago by PlsGearJammer.

• A:Answer You can use all the older games from the last generation and whats on the backwards compatible list. It will give some old ones hdr or better frame rate.

  Answered 3 years ago by DarnayCVerified Purchase

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Q: QuestionIf I already have gamepass ultimate for another year, will this be added on top of that so 3 yrs total?

Asked 3 years ago by b00g13.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Yes, if you are an existing Xbox Game Pass Ultimate member, the 24 months of Ultimate service that comes with Xbox All Access will be added to your account. You may "stack" up to 36 months of Xbox Game Pass Ultimate.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionAre Xbox one games compatible and can your Microsoft account from Xbox one be linked to the Xbox x

Asked 3 years ago by Sue.

• A:Answer Thanks for checking! Yes, Xbox Series X is compatible with almost all Xbox One games (except for a handful of games designed for Kinect). Your existing Microsoft account may be used with this console, and your profile and settings, along with any digital Xbox games purchased, will be available when you sign in.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionCan the tower be placed horizontally (on its side)?

Asked 3 years ago by Str8ej1.

• A:Answer Thanks for checking! Yes, you may store your Xbox Series X upright or on its side.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionIf I buy this now, does the game pass begin when I buy this? I'd like to get ontop of Christmas shopping and want to buy this now, but only if the game pass can be activated at Christmas.

Asked 3 years ago by Holiday.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! If you're purchasing through the Xbox All Access program, the 24 months of Xbox Game Pass Ultimate that comes with your Xbox Series X begins during console setup when you redeem your Ultimate service. Or, if you're buying Xbox Series X by itself, Xbox Game Pass Ultimate is a separate purchase and activates when redeemed. In either case, Xbox Game Pass Ultimate can be activated when you want.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionCan you buy games off of it too like a digital edition or is it just disc only??

Asked 3 years ago by Rex51023.

• A:Answer Thank you for your question! Yes, in addition to playing Xbox disc games, you may also purchase and play digital games through Microsoft Store on your Xbox Series X or from Best Buy.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this system play original Halo games?

Asked 3 years ago by Palpatine.

• A:Answer Thank you for your question! Yes, all Halo games are available to play on Xbox Series X. Please note that Halo 1-4 are available as part of Halo: The Master Chief Collection. Xbox Series X is not backward compatible with the original game discs for these games.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this Xbox read play old 360 games?

Asked 3 years ago by Jricedragon19.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question. Xbox Series X is backward compatible with hundreds of Xbox 360 and original Xbox games. To see which games are compatible, please go here: https://www.xbox.com/games/backward-compatibility

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionIf I already have game pass ultimate. Is the price still the same.

Asked 3 years ago by Wildmb.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Yes, the price of Xbox Series X is the same if you are a Xbox Game Pass Ultimate subscriber. If you purchase Xbox Series X through the Xbox All Access program, the 24 months of Xbox Game Pass Ultimate that comes with it will be added to your account when redeemed.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionSeems like a weird question, but how do you buy an xbox?

Asked 3 years ago by konoha.

• A:Answer Thank you for your question! When Xbox Series X is in stock, you may click the Add to Cart button to start the purchase process. Another option is to purchase Xbox Series X through the Xbox All Access program, which allows you to buy the console in monthly installments and also includes 24 months of Xbox Game Pass Ultimate. For more information about Xbox All Access, please go here: https://www.bestbuy.com/site/xbox-series-x-and-s/xbox-all-access/pcmcat1579299055180.c?id=pcmcat1579299055180

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionIs the system compatible with older TVs with AV inputs

Asked 3 years ago by Breakpacker.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Xbox Series X requires a display with a HDMI connection.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionIs the expanded memory limited to the 1 TB stick? Or can a 2 TB be accepted by the x series?

Asked 3 years ago by UlisesC.

• A:Answer Thanks for asking! Yes, there is a 2TB Seagate Storage Expansion Card for Xbox Series X/S. For more information, go here: https://www.bestbuy.com/site/seagate-2tb-storage-expansion-card-for-xbox-series-xs-internal-nvme-solid-state-drive-black/6477864.p?skuId=6477864

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionWhat do you define as a “regular basis”? I have been checking on Series X inventory for a months and yet to see it in stock.

Asked 3 years ago by LoyalXboxUser20Years.

• A:Answer “Regular basis” means never. Not really. I have been trying to get one for 2 years straight now. My kids know I love playing Xbox for for Father’s Day 2020 they got me a Best Buy gift card for $575 to get a new Xbox when they came out. Still waiting and I check the app like 10 times daily. I have been told by Best Buy about 20 times a date that they will have them and never happens. I guess in about 3 years when everyone has one that keeps buying them up and selling them for high prices I can finally get one! They really should have a set up by now that we can get a voucher with a guaranteed delivery date for something but nope just always sold out! You can get these all day long on Amazon and Walmart from sellers at $559, with is marked up but reasonable but I have a Best Buy Gift Card! Good Luck!

  Answered 3 years ago by Gotham

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Q: QuestionWhat happens after the 24 months? Do you revert back to normal gamepass ultimate?

Asked 3 years ago by Drothebeast.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Once the 24 months of Xbox Game Pass Ultimate that comes with Xbox All Access expires, you will have the option of continuing your subscription for an additional fee.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionDo you get to keep the console at the end of the 2 years?

Asked 3 years ago by Dani.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! If purchasing through Xbox All Access, you will get to keep your Xbox Series X if all payments have been made.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes this have a disk player in it?

Asked 3 years ago by Mimi.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for asking! Yes, Xbox Series X has a built-in 4K UHD Blu-ray drive that can play Xbox game discs and Blu-rays/DVDs.

  Answered 3 years ago by MicrosoftOutreachTeam

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Q: QuestionIs there a difference between financing through Citizens and using your current Best Buy credit card for all access? Are they the same line of credit?

Asked 4 years ago by LordFizzywinks.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Citizens Pay provides financing for Xbox All Access and is not associated with Best Buy's credit card. For questions about Xbox All Access, please go here: https://www.bestbuy.com/site/xbox-series-x-and-s/xbox-all-access/pcmcat1579299055180.c

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionAt the end of the 2 years with bundle package do I own the console and can I still buy the games for the Xbox?

Asked 4 years ago by Angi.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thank you for your question! Yes, if purchasing through Xbox All Access, your Xbox Series X is yours to keep if all payments have been made. You may also continue to purchase games for the console.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes the backwards technology on the Xbox x only work on the digital downloads or does it also include the actual disks to?

Asked 4 years ago by Question2.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thanks for asking! Xbox Series X is backward compatible with both physical disc and digital editions of compatible games.

  Answered 4 years ago by MicrosoftOutreachTeam

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