Questions & Answers

Q: QuestionIs there a way to get emailed when Xbox Series X will be back in stock? Is there a way to get on a pre-order list?

Asked 5 years ago by kiwwabunny.

• A:Answer From what I can tell, they usually restock these on Friday but I could be absolutely wrong. I signed up for notifications from Best Buy to get email when they’re restocked but it’s also best to find a few people on Twitter that usually have all of the restocking info due to them calling warehouses and seeing. One guy that has helped over 13k ppl receive their console is named MattSwider on Twitter. Go follow him and turn on the bell for his post notifications so you can be the first in Line to purchase one. But anyways, I hope this info helped some and good luck to you and everyone else trying their best to purchase one of the new consoles. Another tip is to have your Best Buy account fully set up with all of your info along with your payment methods on file so when they’re restocked, all you have to do is sign-in and add to cart as quickly as possible cause these things sell out within the first minute. That’s how I was able to purchase mine and it worked

  Answered 4 years ago by SHOWTIME

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Q: QuestionI have recently purchased a 65’’ Sony A8H Tv, will this work fine for the Xbox series x? I just found out the TV I purchased doesn’t have hdmi 2.1. Just curious, an want to get the best out of the Xbox. Any input is much appreciated. Thanks

Asked 5 years ago by Mike.

• A:Answer As long as your TV has HDMI inputs, Xbox Series X will be compatible with it. A HDMI 2.1 connection is recommended for gaming in 4K HDR.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAre the X/S series backwards compatible with original Xbox and 360"s games? And can you use Best Buy Credit Card reward points if pre ordering?

Asked 5 years ago by Rick.

• A:Answer Yes, Xbox Series X is compatible with hundreds of Xbox 360 and original Xbox games, though not all. For questions about Best Buy reward points, we recommend contacting Best Buy customer support directly.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill the in the box controller have a USB-C slot so that you can use the rechargeable battery?

Asked 5 years ago by Casadedim.

• A:Answer Yes, the Xbox wireless controller that comes with Xbox Series X has a USB-C port.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI was told x box series x was going to be available today 12 - 5. For tech talk membership. I did not see them is this a scam by your employees as I joined jjust to get this.

Asked 4 years ago by Deb.

• A:Answer Yes you got scammed. Employees didn't tell you the membership doesn't guarantee you a console. Request a refund, because you gave them $200 for nothing.

  Answered 4 years ago by PublicPSA

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Q: QuestionWhen will xbox series x be restock again?

Asked 5 years ago by Dagoat.

• A:Answer I believe soon . Just be patient and vigilant . Sony and Microsoft are large wealthy companies . They know there fanbase . Sony has promised that they will have more consoles released before the end of the year and Phil Spencer ( the head of Microsoft gaming division ) says that they are internally discussing how they can get the Xbox series X/S to their customers by defeating the scalpers who use bots . DON’T GIVE IN TO THE SCALPERS !

  Answered 5 years ago by BigKidVerified Purchase

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Q: QuestionWhen will there be more stock? Please don't say "Due to overwhelming demand,Xbox Series X|S consoles may not currently be available.If you have not been able to purchase one, be sure to check back with Best Buy. We expect more consoles to be available..."

Asked 5 years ago by Forkinator.

• A:Answer Honest answer, it's probably best for you to wait until 2021 to purchase a Series X/S. Obviously due to COVID-19 production rates are low. Microsoft alongside Sony are gonna slowly roll out small waves of stock throughout the remainder of the year, which will more than likely be bought out by scalpers because of the high demand of the holiday season. It's the sad reality for now. You either get really lucky and you put in work tryna get a pre order online, buy one from a scalper, or simply miss out until more consoles are readily available.

  Answered 5 years ago by Samuel

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Q: QuestionSo, does the Xbox Series X not come with a controller? It gives the option to buy one, but is that just if you want a second one?

Asked 5 years ago by Carter.

• A:Answer Thanks for asking! Xbox Series X comes with one Xbox wireless controller.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the voltage of xbox series x? is it autovolts or 110v?

Asked 5 years ago by TheresaOng.

• A:Answer It is deceptivolt not autovolt

  Answered 5 years ago by Elektra

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Q: QuestionWill my Xbox series 2 controller work with the new Xbox series X

Asked 5 years ago by Ben.

• A:Answer Thanks for asking! Xbox wireless controllers designed for Xbox One are also compatible with Xbox Series X/S.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this system backwords capable?

Asked 3 years ago by Shadow.

• A:Answer It sure is! In fact, it’s backwards compatible with all 4 (some would argue there’s 5 with the Xbox One S and X) generations of Xbox. Not every title from past generations are available, but those that are look and play just as good as they did originally at the very least. The best part though is that a lot of these older games look and play better than they ever did on their original hardware through backwards compatibility. I recommend checking out the Xbox website and searching up “Backwards compatibility” to find a list of all presently backwards compatible games. They try to add more whenever they can, too. Have fun!

  Answered 3 years ago by ReadyPlayerOneVerified Purchase

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Q: QuestionIs a controller included.

Asked 4 years ago by Anonymous.

• A:Answer Thanks for checking! Yes, Xbox Series X comes with one Xbox wireless controller.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionWhat happens if i purchased the xbox series x all access and i still have 11 months of xbox live on my account ?

Asked 4 years ago by Monkeys805.

This question was asked about the related product: Xbox Series X 1TB Console - Xbox Series X

• A:Answer Thanks for your question! If you have 11 months of Xbox Live Gold service on your Microsoft account, it will automatically transfer over to your new Xbox Series X when you sign in. Better yet, when you redeem the 24 months of Xbox Game Pass Ultimate that comes with Xbox All Access, your 11 months of Xbox Live Gold will automatically convert to Xbox Game Pass Ultimate. You may have up to 36 months of Xbox Game Pass Ultimate service "stacked" in your account at one time.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: Questionwhat are the demission's when laying flat I would need in inches the length, width and depth

Asked 5 years ago by preorder.

• A:Answer I got one yesterday and its when standing up the length is 6" the width 6" and hight 11.5, when lying flat 11.5 is the width 6 'H and 6 deep.

  Answered 5 years ago by preorder

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Q: QuestionIs it too late to pre-order an xbox series x for Christmas 2020?

Asked 5 years ago by Karlathar.

• A:Answer They only had pre-orders available prior to the official release of the console. Since the console has been officially released, pre-orders are no longer a thing. No retailers are providing pre-orders for when they restock. Unfortunately, anyone who was unable to purchase a console once they were released will have to wait until they restock. They will most likely not notify us of when they will have more in stock. All we know at this point is that Best Buy currently has the console listed in their ad for Black Friday, implying they will have some in stock. But unless you get in line two days before Black Friday, you have almost no chance of getting a console before they go out of stock again. Your best bet would be to wait until Cyber Monday to purchase one online. I don't know when the stores will be getting more in stock, but they will likely have more available between Black Friday and Christmas. You just have to keep checking. Also, don't buy a console for $2000. That would be stupid of you.

  Answered 5 years ago by Anonymous

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Q: QuestionWhen you purchase a console will it come with the new controller or will I have to separately purchase the controller?

Asked 5 years ago by Grant.

• A:Answer Thanks for asking! Yes, Xbox Series X comes with one Xbox wireless controller.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan series x be layed on its side or must it stand straight up?

Asked 5 years ago by Turtleman.

• A:Answer Thanks for asking! Xbox Series X may be stored horizontally (on its side) or vertically.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI got my pre order... I opted for in store pick up. How will that work? Will I be able to come to the store when it opens on November 10th? Will there be a line? Any info on how the pickup process will work would help, thanks.

Asked 5 years ago by Luke.

• A:Answer Thanks for asking! Best Buy will send you an email with information about how and when to pick up your new Xbox Series X.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat time on November will the series X be ready pick up? Midnight release? Or when Best Buy opens?

Asked 5 years ago by Shyne.

• A:Answer Xbox Series X is to launch on the 10th of November this year. As of now, I haven't had any confirmation as to a midnight (12am) release. In my experience the best buy in store people have said that they dont know. I am going to assume that whenever Best Buy opens on the 10th is when you can pick up your console.

  Answered 5 years ago by JReviews

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