“I had the Invisible Shield for only six weeks. Today I noticed a hairline crack on the screen protector. Should I bring it back to Best Buy (I purchased Geek Squad Protection plan) or file a claim with Zagg? Zagg wil charge $9.99 for shipping. BUMMER.”
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I bought this on the recommendation of my Best Buy associate and paid $50 because it was supposed to be the best. It cracked right after purchase and Zagg covered shipping cost. Well the replacement also cracked and this time I had to pay shipping. Original purchase was 9 months ago. Zagg has a good deal going here here cause I'm already $60 into it. I'm done if it cracks again. I'll never buy their product again!
Sorry, there was a problem. Please try again later.Mine cracked at 2 months, without any drops to phone. I have Geek Squad Protection. I went to Best Buy, Eugene, Oregon. They told me only way I can do this is send to Zagg for replacement, pay the $9.99 to Zagg, and then pay to send the defective cover to Zagg so not charged for a new cover. They had brand new Zagg covers at the store, but still could not replace the defective one. So beware, this is not a good business practice per Best Buy or Zagg for buying the $49.99 cover with lifetime "unconditional" warranty. Best Buy is usually great, but not this time. I am disappointed.
Sorry, there was a problem. Please try again later.In response to lizziewriter - I didn’t drop my phone or hit anything with it. I contacted Zagg and the rep said it could have been keys in my purse. So if the screen protector doesn’t withstand keys in a purse, I can’t think what would happen if I drop the phone on a hard surface. Anyway, the rep gave me a code that waives the $10 shipping & handling fee. I wasn’t going to claim the warranty if I had to spend $10, not because of the money but if the product is not good, what’s the point of getting a second one that may not work either. So I requested a replacement since it’s free. I have not yet received the replacement. Will see how the second one fares.
Sorry, there was a problem. Please try again later.I was told that if you paid Bestbuy to install it. Once you get the replacement they will install it for free.
Sorry, there was a problem. Please try again later.I would try BestBuy first. If you have to send it to ZAGG, be sure that you register the purchase with them first. Then submit your claim.
Sorry, there was a problem. Please try again later.I honestly dont know if geek squad fix screen protector or accessories.why not make a call to verify/confirm it if they can replace a new one. Next bet will be Zagg. $10 is cheaper than buying a new screen protector for a full $50+ isnt?. Goodluck!
Sorry, there was a problem. Please try again later.I have NEVER cracked a phone screen but my Zagg cracks without being dropped within two weeks everytime. Have fun best buy. I am putting you to work. Worst. Screen protector. Ever
Sorry, there was a problem. Please try again later.I just purchased my iPhone 11 , three weeks ago n it had a hairline fracture if I take it back to the at&t store where I got it will they replace it?
Sorry, there was a problem. Please try again later.I put several cracks in mine, and only had to get rid of it when it started coming off after a few months. I thought cracks meant it was doing its job, protecting your screen from that damage. ? I'll be interested to see how this discussion unfolds.
Sorry, there was a problem. Please try again later.See go to best buy u won't have to pay anything there protection plans are great. If u don't get exactly what u want snap out n u will.
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