Will Best Buy replace the phone if the screen cracks and the protector doesn't? Best Buy talked be into paying for the glass screen protector, stating that if they phone gets dropped that the protector will crack, not the phone. Well, they installed the glass protector and of course I dropped the phone (have had it for 3 weeks). The protector is intact, but the screen underneath is cracked. Do you think Best Buy will replace the phone?

Question

AJCjr · Accepted Answer

Probably not. The screen protector is supposed to protect the screen from scratches. Not blunt force trauma.

TNJess1969 · Answer

No, I don't think so, however you may be in luck with your phone's warranty on this one, since it happened in such a short time, and you had the top of the line protector on your phone, you should have a good case for it to be covered under warranty.

Answered by TNJess1969 10 years ago

Nursingnaples · Answer

No, most likely they will not. This is thoroughly explained also on the Zagg product warranty. It sounds like you also need an extra durable case as well. Good luck with your phone repair.

Brandi · Answer

I'm pretty sure best buy will replace it.

Lucianne · Answer

If you have purchased the cell phone protection plan they will.

Boby · Answer

I don't think so. I would talk to them. I believe something like that would fall on the zagg maybe they can determine it was a defective product and do something with your phone

Jada · Answer

Did you register your Zagg glass online when you bought it? If so contact Zagg directly. The warranty is with Zagg not best buy. They just sell the product.

Chris · Answer

My understanding is your warranty will fall under Zagg.

Gjan89 · Answer

No they won't replace the phone. There's a lifetime warranty on the screen protector. They will only "replace" the phone if you have some type of insurance or Geek Squad Protection on the phone.

IfYouSeekAmy · Answer

The company will replace it, not best buy. I have had to exchange this twice and the response has been quick with a considerably short turnaround of replacement.

CHERI · Answer

No

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