Questions & Answers

Q: QuestionWhat is the maximum BTU rating for a single burner?

• A:Answer A single dual function burner can reach up to 20,000 BTUs.

Q: QuestionDoes this rangetop come with a warranty for parts?

• A:Answer Yes, the manufacturer provides a one year warranty for parts.

Q: QuestionIs this rangetop ADA compliant?

• A:Answer Yes, this rangetop is ADA compliant.

Q: QuestionIs the cooktop surface easy to clean?

• A:Answer Yes, the cooktop has a hand-finished porcelain surface for easy cleaning.

Q: QuestionWhat material are the grates made of?

• A:Answer The grates are made of cast iron.

Q: QuestionCan this rangetop be converted to use propane?

• A:Answer Yes, this rangetop is propane convertible and comes with a conversion kit.

Q: QuestionAre the burners on this cooktop made in Italy?

• A:Answer Yes, this cooktop features handcrafted Italian burners.

Q: QuestionWhat material is the cooktop surface made of?

• A:Answer The cooktop surface is made of porcelain.

Q: QuestionWhat is the total maximum BTU rating?

• A:Answer The total maximum BTU rating is 67500.

Q: QuestionAre the cooktop grates made of cast iron?

• A:Answer Yes, the cooktop grates are made of durable cast iron.

Q: QuestionWhat is the maximum BTU rating for burner 1?

• A:Answer The maximum BTU rating for burner 1 is 17999 british thermal units.

Q: QuestionDoes this rangetop have sealed burners?

• A:Answer No, this rangetop does not have sealed burners.

Q: QuestionDoes this rangetop come with a warranty?

• A:Answer Yes, this rangetop comes with a 1-year parts and service warranty.

Q: QuestionSo disappointed ☹️. How can I fill the edges(see pictures)? Is there a certain material that can be used without getting either melted or burned? They are soooo hard to clean and I’m thinking about returning the stove if I couldn’t figure out a way.

Asked 4 years ago by Sally.

• A:Answer Hello Sally, thank you for taking the time to reach out to us. We are so sorry to hear that you are not loving your ZLINE range top. If you could please submit a case and include the photos, we would be more than happy to help you! Please reach out to us at zlinekitchen.com/contact. We look forward to assisting you!

  Answered 4 years ago by ZLine Customer Service

  
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Q: QuestionWhat is the return policy? Since I never see this item before if I don't like the product can I return the item ?

Asked 5 years ago by Aj.

This question was asked about the related product: ZLINE - Professional 36" Gas Cooktop with 6 Burners - Black Stainless Steel

• A:Answer Hi there, Thank you for your inquiry. We have a 60 day return and exchange policy. After 30 days, you must pay a 20% restocking fee for returns. Thanks!

  Answered 5 years ago by ZLINEKitchenandBath

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Q: QuestionCan the 36 inch cooktop ModelRT36 replace a Kitchen Aid cooktop of the same dimensions?

Asked 1 year ago by chefee.

• A:Answer Hello, thank you for reaching out to us. This cooktop has the dimensions of 8 h X 36 w X 28 D and will fit in a cutout matching these dimensions. Please note that every cooktop differs and no two cooktops will always fit in the same cutout. Please, do not hesitate to reach out if you have any further question.

  Answered 1 year ago by ZLine Customer Service

  
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Q: QuestionCan this stove convert to LPG gas? How much the conversion kit and your installer can do conversion?

Asked 1 year ago by John.

• A:Answer Hello John, thank you for reaching out to us. This cooktop can be converted to liquid propane from natural gas and the included conversion kit can be found with the cooktop. Please, do not hesitate to reach out if you have any further questions.

  Answered 1 year ago by ZLine Customer Service

  
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Q: QuestionMy current top has a depth of 21". Will this one fit?

Asked 1 year ago by Bruce.

• A:Answer Hello Burce, thank you for reaching out to us. This cooktop is 28" deep and would not properly fit into a 21" deep counter space. Please, do not hesitate to reach out if you have any further questions!

  Answered 1 year ago by ZLine Customer Service

  
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Q: QuestionWhere can I see the Zline professional cooktops lines and/or the Zline products near either the 10549 or 06340 zip codes

Asked 3 years ago by EJK.

• A:Answer Hello! Thank you for reaching out to us. Please visit zlinekitchen.com/showrooms to locate a showroom near you. We recommend calling ahead to ensure the products you would like to see, are available in that showroom. Thank you!

  Answered 3 years ago by ZLine Customer Service

  
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