Frequently asked questions about manufacturer returns

Return terms for Burrow include a 30-day return policy (60 days for My Best Buy Plus™ and My Best Buy Total™ program members).  

The return period starts on the date you receive your product. Eligible merchandise may be returned or exchanged within your return window for a full refund or exchange. Proof of Purchase is required. 

If you need help placing your order, contact Best Buy.

If you’ve already placed your order, please reach out to Burrow Customer Service by emailing Burrow at: [email protected]; calling: 1-877-777-2796; or by visiting Burrow Help and completing their online return form.

Burrow Customer Service hours are:

• Monday through Friday, 10 a.m. through 8 p.m. ET (U.S.)
• Saturday and Sunday, 10 a.m. through 2 p.m. ET (U.S.)

By following the links above, you are entering a site hosted and operated by Burrow. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.

Return Terms for Lovesac include a 60-Day Home Trial. We believe in Total Comfort, and a big part of that is making sure you’re completely satisfied with your purchase. But if you'd like to make a return for any reason, we're happy to help and here are some of our Return Guidelines.

Eligible merchandise may be returned or exchanged within 60 days of the date you received it for a full refund or exchange. Proof of Purchase is required.

If you need help placing your order, contact Best Buy.

If you’ve already placed your order, please reach out to Lovesac Customer Service by calling 1-888-636-1223 or by visiting Lovesac - Contact Us and choosing your best method for contact. 

By following the links above, you are entering a site hosted and operated by Lovesac. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.

Return terms for Plunge premium cold tubs or premium saunas include a 15-day return policy (60 days for My Best Buy Plus™ and My Best Buy Total™ program members).  

The return period starts on the date you receive your product. Eligible merchandise may be returned or exchanged within your return window for a full refund or exchange. Proof of Purchase is required. 

If you need help placing your order, contact Best Buy.

If you’ve already placed your order, Plunge can be contacted by emailing Plunge at: [email protected]; calling: 916-914-8911; or by visiting www.plunge.com and completing their online return form. Please do not return your order to a Best Buy store.

Plunge Customer Service hours are:

• Monday through Friday, 10 a.m. through 8 p.m. ET (U.S.)
• Saturday and Sunday, 10 a.m. through 2 p.m. ET (U.S.)

By following the links above, you are entering a site hosted and operated by Plunge. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.

Return terms for Sun Home premium cold tubs or premium saunas include a 15-day return policy (60 days for My Best Buy Plus™ and My Best Buy Total™ program members).  

The return period starts on the date you receive your product. Eligible merchandise may be returned or exchanged within your return window for a full refund or exchange. Proof of Purchase is required. 

If you need help placing your order, contact Best Buy.

If you’ve already placed your order, Sun Home can be contacted by emailing Sun Home at: [email protected]; calling: 844-728-6200 or by visiting www.sunhomesaunas.com and completing their online return form. Please do not return your order to a Best Buy store.

Sun Home Customer Service hours are:

• Monday through Friday, 10 a.m. through 8 p.m. ET (U.S.)
• Saturday and Sunday, 10 a.m. through 2 p.m. ET (U.S.)

By following the links above, you are entering a site hosted and operated by Sun Home. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.