Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the USB-C Dual HDMI Mini Dock for its ease of use, HDMI connectivity, overall performance, and compact size. Many find the price point appealing and value the multiple ports and monitor support it offers. However, some customers have reported compatibility issues and concerns about the device's heat generation. A few have also mentioned connectivity problems and expressed dissatisfaction with the cable length.
This summary was generated by AI based on customer reviews.
Subpar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of owning this product the connections became super poor. The screens would connect disconnect and I couldn't use the USB-C port to charge my computer anymore. Disappointed in the quality of this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please check to see if there are any available updates for your computer by contacting your manufactures support team and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. Then uninstall and reinstall the j5create drivers for the USB-C Dual HDMI Mini Dock once more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Gotta keep up with Mac update.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with latest Mac updates. Waiting on them to catch up.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Jroman, macOS Big Sur drivers are now available! We sincerely apologize for the inconvenience of not being ready for Big Sur and at this moment, as of 01/08/2021, we have drivers. We recommend reaching out to support for the instructions and a rep will be glad to assist you.
Thank you,
j5create
- Cons mentioned:Compatibility
useless with Macbook
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waste of over $100, did not work with MacBook Pro 2020
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we are sorry to hear the adapter did not work with your computer. If you are running on an M1 chip, unfortunately, the drivers are only compatible with Intel chips. If its Intel, please reach out to our support team, contact information is available on j5create.com and they will help you with setting up the installation process with you. Kindly, j5create.
- Cons mentioned:Compatibility
Did not work with 15 inch Macbook Pro
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device never worked. could not return it due to covid scare.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Since you are unable to return the docking station I would recommend contacting our customer support team for assistance. You can find our contact information printed on the product package and on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
Didn’t work like I wanted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item, because it did not supply proper power to anything from my M1 Mac Mini.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Not working as expected is never a good feeling. Before returning the adapter, we recommend reaching out to the support team on the packaging in order to troubleshoot and see if there is a way to get the device working. We're sorry to hear about your troubles and would value the chance to turn things around. Our contact information is located on the packaging for questions comments, concerns.
Respectfully,
j5create
- Cons mentioned:Compatibility
Not Compatible with HP Elitebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t support all laptops. Didn’t work with my HP elite book.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JCD381 needs to plug into a USB-C port that supports display port alternate mode and to have drivers installed to fully function. Not all HP Elitebooks have USB-C ports with display port alternate mode. Our customer support team is available if you have any questions about the compatibility of our products.
Have a good day,
j5create
Terrible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY difficult to set-up and my dual monitors don't work unless I unplug the device and plug it in again after start up. The device slows my computer down tremendously. I have a NEW MacBook Pro, it should not be slow AT ALL!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. We sincerely apologize for the inconvenience you experienced. Cordially, j5.
- Cons mentioned:Compatibility
Worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Doesn’t come with power adapter. Didn’t even work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jason!
I'm sorry to hear you've had some difficulty with our product! We do sell a power adapter for units like this and it is offered separately at Best Buy. If you're having trouble with getting your device up and running, my customer service team would be more than happy to troubleshoot with you and help get you up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
- Cons mentioned:Compatibility
Not Mac Friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use with a Mac. Kept making my computer crash,
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We have successfully tested the JCD381 with many Apple computers and repeated crashes is out of the ordinary. I would recommend contacting j5create customer support for troubleshooting assistance. Our contact information can be found on the j5create website under the ‘Support’ drop down.
Thank you,
The j5create team
Not plug and play.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to download software to use it. It is not plug and play. Not for me.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Cartier, unfortunately, it does require drivers to be loaded to your computer for the HDMI's and Ethernet port to function. If you need help setting up the device, please contact us and we'll be happy to help. Sincerely, j5create.
Don’t get for Mac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with Mac, need to install programming from their site prior to even using. When you could just get the Mac product and have it much simpler.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Contact Technical Support Team, if you require further assistance. Their information can be found on our website under the Support tab. Thank you.
create - j5create- USB Type-C Dual HDMI Mini Docki
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.create - j5create- USB Type-C Dual HDMI Mini Docking Station returned too small
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret that the docking station did not meet your needs. The link below shows a full list of our available devices:
https://www.bestbuy.com/site/searchpage.jsp?st=j5create
If you need any assistance with determining the product that best meets your needs, feel free to contact j5create customer support. Our contact information can be found on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
Doesnt work - way to complicated to install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all. HDMI connections would not get my monitors working - and they do work because I have other connectors that work fine. AND you have to install code and then RUN it all the time. No Plug and Play here. Totally not worth anything!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The only ports that are PnP are the 2x USB Type-A. The HDMI's and Ethernet requires drivers. Depending on the OS you have, different instructions apply. Please contact our Customer Service Department, so that they can get more information from you. Their information can be found on our website under the "Support" tab. Cordially, j5.
Video doesn't work on a 2018 MacBook Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to run two monitors from a 2018 MacBook Pro. It would produce video on one of the HDMI ports at a time, and even that had strange problems. Only part of the menu bar would render, and windows would have blank areas.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mark!
I'm so sorry to hear that this has happened to you! My Customer Service team is always available to assist when things like this occur and would be more than happy to help. In the time since your review, we've improved all of our devices and made sure that the drivers are up to date. I hope that you would consider giving us a second chance so we can show you.
Thanks,
j5create
Piece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd J5 Type C mini docking station I bought from Best Buy and J5. The first one lasted 4 weeks. This one made it 6 weeks. Save your money. They don't last if you use them.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the inconvenience you have experienced with our Mini Dock. Please contact our customer service. Their information can be found on our website under the "Support" tab. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Sincerely, j5.
Waste of time and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to hook up. Bought it a few weeks ago and still can’t get it to work properly. This is NOT plug and play at all. You will need some advanced IT skills to get this to work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Drivers are located on j5create website under the "Support" tab. Must have full admin rights to complete the installation process. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
if you own a mac, don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It requires special software for a new Mac Pro. I had install problems and I am a programmer and a life long Apple user. Even after installing, the HDMI video let me down a few times. In the end, i took it back to Best Buy and purchased the Apple cables.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! I hope that you found a device that works for you in the mean time, but I do hope that you'd be willing to give us a second chance. In the year since your review, our products and drivers have all been greatly improved and we'd love to have you back.
Thanks,
j5create
Fragile.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second one that has broken off inside the port. It worked fine before breaking .
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Purchasing a device that breaks when using is inconvenient; we understand and apologize for the experience you had. We do have 2 year manufacturer warranty for the JCD381 and if interested, we would value the opportunity to offer an exchange if possible. Our contact information can be found on the packaging and an agent will be happy to assist.
Respectfully,
j5create
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An employee recommended this item and it did not meet my expectations. I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Dual HDMI Mini Dock. Our customer support team can assist you with finding a product that better fits your needs. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Delay on dual monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't work well on my macbook pro. when using one screen, everything worked, but for dual monitor i saw alot of delay on the screen.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Delay issues can arise due to various factors, including the dock's capabilities, your MacBook Pro's hardware, and the amount of data being transferred between the laptop and the monitors. Here are some steps to address the delay:
Check the resolutions and refresh rates of your monitors. Higher resolutions and refresh rates require more bandwidth. Make sure the dock supports the resolutions and refresh rates you are using.
Make sure you have downloaded and install the requires drivers for the Dock, and you have the latest drivers installed on your MacBook Pro.
Verify that the monitors are connected securely to the dock and are powered on. Loose connections can lead to delays.
Make sure your MacBook Pro has the latest macOS updates installed. Sometimes, system updates include improvements related to external displays and docking.
Adjust your display preferences on your MacBook Pro. You can go to "System Preferences" > "Displays" and configure the arrangement and resolution of your external monitors. Experiment with different settings to find the most suitable configuration.
If your MacBook Pro has dual graphics cards (integrated and dedicated), you can check the graphics performance settings in the Energy Saver preferences. You may need to choose the "Higher Performance" option to improve graphics performance, but this can affect battery life.
Close unnecessary background applications and processes to free up system resources, which can help improve performance.
