Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
Grinder does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the machine 3 weeks ago. The grind size is coarse even when you dial in all the way to fine. The espresso is more like coffee than espresso. I tried with three different coffee beans, still result is the same. I called in Best Buy and realized that the return policy is only 15 days. Very Frustrating. Had option for purchase from Amazon for the same price which had 1 month return policy.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BBUS240806-RS . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
It’s okay.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes alot of noise. But it’s bearable. I love it actually!
I would recommend this to a friendGreat machine - high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not personally the biggest coffee guy but i got this as a gift for my fiance and she absolutely loves it.
I would recommend this to a friendGreat machine but not too easy to manage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great machine but not too easy to manage, not as time efficient as I thought.
No, I would not recommend this to a friendWaste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a month into use, initially thought the grinder needed cleaning but it also stopped brewing in general. No water was being pushed through even though the tank was full.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210416MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Buy it somewhere else
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Breville works great but I'm giving the review 1 star because Best Buy put it on sale right after I bought it and won't credit my Best Buy card for the difference in price. Great machine but buy it somewhere else.
I would recommend this to a friendLeaks water every time I make coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water every time I make coffee, I have tried everything but still leaks
I would recommend this to a friendGood coffee ☕, bad mechanism.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water pump don't last, the first machine was broken in 5 month's of use, they send me a replacement with problems they have to replace it for a new one, that one last about 3 months send it back to them they fixed it and now 4 week's later the same issue again. The coffee flavor is good but the water pump always have issues.
No, I would not recommend this to a friendEntry level
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is entry level coffee enthusiasts. If you're looking for coffee shop tasting coffee, you need to keep looking.
No, I would not recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment, if you can wait get it on sale for a great deal!
I would recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is very slow espresso machine it takes around 5 minutes to make one coffee
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Would have liked for it to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine looks well built but it doesn't work. Water leaks into the bottom tray whenever making espresso or using the steam wand. A full tank will be near empty after 3-5 times using either function. Maybe because of the water leaks, the pressure never got to the "espresso range" as per the manual and a shot would be done in 5 seconds which seem way too quick. Also tried different beans, different grind settings, different amount of grounds, different amount of pressure...none seems to work. Gave up. Very tempted to give it another try but have been seeing some bad reviews as well. Not sure if the later batches of this machine are bad.
No, I would not recommend this to a friendDisappointed with Breville and their quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the brand new grinder worked once before breaking. Returned and will look at better options.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Inconsistent espresso
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been trying to make a good espresso. Dont work. Been a barista for a long time and this machine sucks. Looks fancy but burns the coffe
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230327BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Grinder Keeps Jamming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grinder keeps jamming. In spite of the direction(s) provided in the user guide to clean the upper/lower burr. Don't buy full price like me. It's a junk for the high the price. Find sale.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231208BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
BE AWARE - No price match beyond 15 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy that I see the price dropped $140 within a month after I bought this. And best buy says they cannot price match or do anything about it because it passes 15 days return period. So if you want to shop at Bestbuy, be ready to regret after 15 days.
No, I would not recommend this to a friendPoor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fragile, espresso machine I don’t like it I hope it works like how it looks so be great
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230227BBMR-4. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had my espresso machine 3 months and the frother sometimes work.
No, I would not recommend this to a friendMeh…..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking machine but not very reliable. Works one time then not again. Pump seems weak. Will buy a Jura next time.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BB220224-RS ? Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can send us an email to [email protected] and include the same information.
I love it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceed my expectations, I used every day, is faster than any other machine
I would recommend this to a friend
