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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1044 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator's great storage capacity and overall performance. Many appreciate its clean design and nice size, as well as its quiet operation. The internal water dispenser and consistent temperature control are also well-received features, along with the massive door storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,044 reviews
  • Rated 3 out of 5 stars

    Shelves don't adjust!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! The shelves do not adjust. I would not have purchased it if I had noticed that ahead of time. The center slots where the shelves sit appear to make it look adjustable. Very disappointed. Delivery service was excellent.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tess. We're truly sorry to hear about your disappointment with the adjustability of the shelves in your LG Refrigerator (LRFLC2706S) model. Your feedback is important to us, and we understand the frustration this has caused.

      Upon reviewing the product information, the shelves in the LG refrigerator are designed to be adjustable to meet individual storage needs. We apologize if this feature did not meet your expectations, and we appreciate you bringing this to our attention. To obtain more details on your LG product, you may visit this link: https://www.lg.com/us/support/product/lg-LRFLC2706S.ASTCNA0. If there's anything else we can do to assist you further, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy LG

  • Rated 2 out of 5 stars

    Piece of Junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator in June 2024 and it's already falling apart. The door handle keeps coming loose, and now the seal has broken off. Also, I didn't realize it didn't have a crisper drawer, I guess I thought all refrigerators come with them, but not this one. Worst refrigerator I've ever had.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, CathyS. Thank you for sharing your experience with your LRFLC2706S refrigerator. We understand your inquiry regarding the door handle, seal, and the crisper drawer feature. Your feedback is important, and we'd like to assist you further.

      Regarding the door handle and seal, these issues can often be resolved with some troubleshooting or by ordering replacement parts if necessary. We want to ensure your refrigerator is functioning correctly.
      https://www.bestbuy.com/site/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/6511564.p?skuId=6511564
      For further assistance with your LRFLC2706S, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Perfect fit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great unit. Meets our needs inside and outside!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm realizing satisfied with my purchase it looks good and the delivery went excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Good quality. Color is great! Installation was easy great service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received it three weeks ago but so far, so good. Amazing they can put almost 27 cubic feet of volume in a counter depth refrigerator!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Regret this purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware of buying LG products through Best Buy that come with additional products included. My purchase came with the LG - 5.79 Cu. Ft. Top-Freezer Refrigerator with Semi Auto Defrost included, but it has been a year and the delivery date is postponed every month. Best Buy support says there is nothing they can do because the vendor is LG, so it's not their responsibility.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Rick. Thank you for taking the time to share your experience with the LG Refrigerator (LRFLC2706S) model. We're sorry to hear about the challenges you've faced with the delayed delivery of the additional product included in your purchase. We strive to provide excellent customer service and ensure a smooth and seamless experience. Rest assured, we take this matter seriously, and we will work diligently to address this issue with the delivery of the additional item. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 5 out of 5 stars

    Lg 26.5 French door counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    refrigerator exceeding expectations so Far. Easy to access lots of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge. Great product at a reasonable price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not buy from best buy- nothing but a headache and hassle- they do not install and deliver but use a 3party company. This company wants a 123 install anything thats not they say we can’t do. Also the people that come to your house to measure do not know how to measure properly, i am still waiting for a call from local management and not India who seems to not care not offer any $$ back for all my inconveniences—- truly a nightmare— buy from LG-

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sturdy. Thank you for sharing your experience on your LG Refrigerator (LRFLC2706S) model. We're sorry to hear about the challenges you've faced with your purchase and installation process of your product. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. Your feedback is valuable to us, and we'd like to address your concerns promptly. Please reach out to us on social media @LGUSSupport so we can work to make this right for you and improve your experience. ^Juvy LG

  • Rated 4 out of 5 stars

    Review of LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator Takes a long time to cool down. Freezer works great

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. ~Tanisha LG

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the beginning it was working fine. Then it slowed down on producing ice. Behind the freezer it's iced over. Dummy me didn't get a warranty. I'm working with LG. They have been helpful. I've reset the ice maker. That worked for a little bit but now it's not freezing. There is a film on the items in the freezer. Also now it seems like the freezer is sticking. I knew I shouldn't have bought a LG. I will not buy LG again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your situation, and we appreciate the opportunity to assist you further. It's good to hear that you’ve already reached out to LG, and we’d love to continue supporting you in resolving this issue.

      Based on your description, it sounds like there may be an issue with the freezer temperature or a buildup of ice behind the freezer that could be affecting the ice maker's performance. To help, we recommend checking if the freezer is set to the correct temperature (between 0°F and 5°F). If the temperature is correct, we also suggest checking for any ice buildup that could be obstructing airflow and causing the freezing issues. If you continue to experience problems, it could help to defrost the freezer, clean the vents, and ensure that the freezer door is fully sealing when closed.

      If the issue persists or you see any error codes, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist you with additional troubleshooting steps or explore other solutions.
      Why is My Refrigerator Not Making Enough Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982
      We appreciate your patience and look forward to resolving this with you.

      —Renzo LG

  • Rated 5 out of 5 stars

    Be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room. Freezer at bottom. Love that feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 36.5 French Door Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful appliance and excellent installation service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. Not thrilled, It does the job but not thrilled.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, MichaelG. Thank you for sharing your experience with us. We understand your inquiry regarding your LG Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator (LRFMC2606S). Your feedback is important, and we want to ensure your appliance provides the best performance for your home. To ensure your refrigerator continues to work efficiently, we recommend checking that the door seals are clean and free of debris, as a tight seal helps maintain consistent internal temperatures.
      https://www.bestbuy.com/product/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/JJ8VPZ69ZV
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 1 out of 5 stars

    Freezer Drawer Will Not Open, Repair Unavailable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 18 months of use, I also experienced the problem mentioned by others of the freezer drawer sticking in the closed position. Rendering the freezer unusable. While the unit is under a Geek Squad Protection Contract, Best Buy has scheduled and cancelled multiple repair appointments. Would recommend staying away from this product!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LRFLC2706S) model. We understand how important it is for your freezer to function properly, and we appreciate your patience.

      If the freezer drawer is sticking closed, we recommend checking for any ice buildup or debris along the drawer tracks or gaskets. Try powering off the unit for a short period to allow any potential frost accumulation to melt, then gently attempt to open the drawer. For more troubleshooting steps, visit https://www.youtube.com/watch?v=LfGRXb9GjD0. If you'd like us to take a closer look or assist further, please feel free to email us at [email protected]. We’re here to help. ^Juvy LG

  • Rated 4 out of 5 stars

    Didn't fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't fit because the door requires an additional 4 inches to open.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this fridge for 2.5 years and it died. Woke up this morning and everything in the freezer was thawed and the fridge wasn't cold enough. All the food had to be thrown out. Best Buy wanted to charge me to send out a technician and help me order parts at my own expense. Bought a replacement from a competitor. Done with LG. Done with Best Buy.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Dan. Thank you for sharing your experience with the LG Refrigerator (LRFLC2706S) model. We understand how important it is for your refrigerator to perform reliably, and we appreciate you taking the time to let us know what happened. We strive to provide reliable, high-quality products and ensure a smooth experience.

      If your fridge stops cooling after a few years, it might be due to the compressor, defrost system, or temperature sensors. Unplugging it for five minutes can sometimes help. If issues persist, having a technician check it is advisable. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.

      We’d love to review your case and see how we can assist. Feel free to message us on social media @LGUSSupport. Your feedback is valuable! ^Juvy LG

  • Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It met our expectations from purchase to delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size needs improvement but overall average fridge nothing special

    I would recommend this to a friend
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