Customer Ratings & Reviews
- Model:
- NU320
- SKU:
- 6521099
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 2.6 out of 5 stars
- Ease of Use
Rating 3.1 out of 5 stars
Customers are saying
Customers are impressed with the Hearing PRO Self-Fitting OTC Hearing Aids for their remarkable sound quality, Bluetooth connectivity, user-friendly setup, and affordability. However, some users have expressed concerns regarding battery life, size, comfort, bulkiness, and occasional device malfunctions.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Worst hearing aids, HP Pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first purchase would not pair with my iPhone 12. Returned those and received another pair from Best Buy. These paired but would not stay connected. Returned this pair and received a third pair. The third pair did not work at all with a full charge. These are junk, quality control at HP must not exist. Taking them back for a full refund.
No, I would not recommend this to a friendBrand response from Nuheara Product Support
Posted .We are disappointed to hear or your experience. Nuheara values product feedback, this is vital to Nuheara’s quality assurance. For any product issue with your HP Hearing PRO please contact [email protected] and one of our customer support team member will be happy to assist in resolving the issue.
DON’T BOTHER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right hearing aid quit after 2 days. Contacted Nuheara on Nov 1st. Very slow response. I purchased these and had them delivered through Best Buy on October 28th. After the usual stupid and useless troubleshooting, they either work or they don’t. End of. I was told they have to go to Nuheara in Kentucky. It took far too long to get a return authorization. I returned the pair on Nov 17th. I was told that once my shipment is in transit, my new pair will be shipped. No, they did not do anything until Nov 22nd, the day they arrived at Nuheara. On Nov 24th a label was created according to Fed Ex. Nov 26th, still sitting at Fed Ex in Kentucky. I have kept Nuheara informed of the situation at Fed Ex. Now it is Dec 1st and Fed Ex says the order is still at the FE location in Kentucky and there is no delivery date. A waste of 7 days in getting the replacements. I have no idea when they will arrive as FE doesn’t know either. Nuheara has not been helpful or concerned about the situation. Today I told them to give me a darn refund and keep the darn things! Nuheara, as a good faith gesture should have shipped the replacements via second day air. For all I know they might be coming by bicycle, if they’ve moved at all. I’m in California. If your gut feeling is the product and the company are unreliable, please do not talk yourself into buying them anyway! At one point it took 6 days for an email response from Nuheara. It’s been 34 days since I purchased this product. I have nothing except a lot of aggravation and a BB payment coming due, for a product I don’t even have!
No, I would not recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi Lisa,
We apologise for you experience and will reach out to you directly to resolve the delay as soon as possible.
Not that great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning these because they didn’t work very well. A lot of static which was worse then not being able to hear.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Happy I bought this multipurpose hearing aid.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and well made, easy to learn how to use and setup, and it has a great hearing test to set it up personely for me. Works with phone to talk on the phone, and great sound with the Bluetooth connection to listen to music from phone.
I would recommend this to a friend - Cons mentioned:Battery life, Size
Use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery good only for 4 hours back noise strong doesn’t fits
No, I would not recommend this to a friendBrand response from Nuheara Product Support
Posted .We are disappointed to hear of your experience with the HP Hearing PRO. Please reach out to [email protected] and one of our customer support staff will be happy to assist and get this resolved for you.
- Cons mentioned:Connectivity
Failed to function!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box...can't get them to pair w my phone. Phone will recognize but cannot perform any connection function to enable operation (adjustments, volume, tests etc). Online help has not been able to help with any advice. Tried on 2 different phones...will need to return!
No, I would not recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi Donald,
Thank you for your review and we are disappointed to hear of your experience.
If you wish to try the HP Hearing PRO again, please contact our customer support team via [email protected] and we would be happy to discuss how we can make your experience better.
Hp hearing aid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use works really well good price would highly recomend
I would recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi Geoffrey, thank you for your review. We are pleased that you are very satisfied with the HP Hearing PRO OTC Hearing Aids. Should you require any assistance or have any questions on the product, please reach out to our customer support team via [email protected] who will be happy to assist.
- Cons mentioned:Size
Good function
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but just too bulky and would come out of ear. Would have to readjust them too often.
I would recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi Daniel, thank you for your review. To get the most snug fit and performance from your HP Hearing PRO OTC Hearing Aids, it is essential you have the best Ear Tip selected. We have provided the following link to how to get the best fit. https://support.hphearingpro.com/hc/en-us/articles/4410303006223
Please reach out to [email protected] and one of our customer support staff will be happy to assist you.
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return them because they only worked one day, and would not work after that. Worked really well that one day. Too bad they were defective. My husband did not want to try them anymore.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Not For Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK device, Easy to setup. Amplification is Not strong. Battery life not as advertised.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Disapointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product couldnt be used. The hearing aids wouldnt sync. Will be returning and getting a different brand.
No, I would not recommend this to a friend - Cons mentioned:Size
I was hopefull
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning them tomorrow. They are more of a Bluetooth set then a hearing aid set. They plug your ears entirely and the amplification doesn’t work well for me.
No, I would not recommend this to a friend Ok.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a lot of background noise in the areas that i have to use then in. To much interference.
No, I would not recommend this to a friendHP Pro hearing aids
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these hearing aids, only wish I could increase volume separately from left and right ears. I as had to buy the power ac / dc adapted as it is not included.
I would recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi James, thank you for your review. We are pleased that you are very satisfied with the HP Hearing PRO OTC Hearing Aids. Should you require any assistance or have any questions on the product, please reach out to our customer support team via [email protected] who will be happy to assist.
- Cons mentioned:Size
Hearing aid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good lasted a week , too big and sound not clear wouldn't recommend for anyone
No, I would not recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi Wilbur,
We are disappointed to hear of your experience and will look to resolve this as quickly as we can. To get the most snug fit and performance from your HP Hearing PRO OTC Hearing Aids, it is essential you have the best Ear Tip selected. We have provided the following link to how to get the best fit. https://support.hphearingpro.com/hc/en-us/articles/4410303006223 Please reach out to [email protected] and one of our customer support staff will be happy to assist you.
- Cons mentioned:Connectivity
Worked great for 2 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 days. Showed green lights, but nothing. Wouldn't even pair.
No, I would not recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi Alan,
Sorry to hear this has happened.
Please reach out to us at [email protected] and we will gladly look into this for you.
- Cons mentioned:Connectivity
Poor quantity for HP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't even pair up to app! Had to return. Expected better quality
No, I would not recommend this to a friend - Cons mentioned:Size
so so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bulkie fall our of ests all the time, sorry but not for me
No, I would not recommend this to a friend Do Not Purchase - Waste of $699
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Units - Failed Twice, 2nd time beyond store warranty, and now having to deal with the manufacturer who says that their two year warranty is only applicable if you purchase it from them. So after 60 days of purchase, you are on your own because the store ask you to deal with the manufacturer
No, I would not recommend this to a friendBrand response from Nuheara Product Support
Posted .Hi Roderick,
We are disappointed to hear of your experience and will look to resolve this as quickly as we can.
We see you have reached out to our customer support and will arrange for one of the staff to contact you shortly.
dont work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bluetooth cant find hearing aids tried several devices taking back to store tried customer support thru hp several times no reply sad
No, I would not recommend this to a friend