Customer Ratings & Reviews
- Model:
- 50C350LU
- |
- SKU:
- 6525243
Customer reviews
Rating 4.5 out of 5 stars with 1611 reviews
(1,611 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 50" Class C350 Series LED 4K UHD Smart Fire TV's picture quality, ease of use, and its affordability. Many appreciate the easy setup and sleek design, while some users noted challenges with the remote control and viewing angles at certain positions. The streaming capabilities and volume control received mixed feedback. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
TV IS BAADDD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv SUCKS. I've tried several antennas and the picture quality is POOR and/or won't load. I think I should return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound with no picture and freezing up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV and three weeks later had issues. Sound but no picture and freezing up. Contacted Best Buy and there was nothing that they could do... Contacted Toshiba and they just wanna give me the run around. Money wasted. This will be the last Toshiba I buy and the last purchase from Best Buy as well.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for giving us a feedback, James. We do apologize for the experience did not meet your expectations to Toshiba - 50" Class C350 Series LED 4K UHD Smart Fire TV. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
TV issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought it a year ago and the TV is already giving me problems. The screen goes black while the power light is on.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor screen quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of waves on the screen from day 1.
No, I would not recommend this to a friendRated 1 out of 5 stars
Speakers Stopped Working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months the speakers stopped working on this TV for no apparent reason. Looking to see if external speakers will work to try and salvage this TV
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for your feedback regarding the issues you've encountered with your TV's speakers. We understand how frustrating it can be when a product fails to perform as expected, especially after six months of use. It’s great to hear that you’re exploring the option of using external speakers to salvage the situation; this can often be a viable solution. We recommend reaching out to our customer support team for further assistance, as they may have additional troubleshooting tips or options available to help resolve the speaker issue. Your satisfaction is important to us, and we’re here to support you. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Not true to size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not true to size. It’s say 50 but it measures out to be a 44! Do not be fooled by the size on the box, the box is bigger than the tv.
No, I would not recommend this to a friendRated 2 out of 5 stars
tilt tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the scews to the legs would not scew in tight and stripped so the tv is kinda propped up
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for sharing your feedback; we apologize that your experience did not match your expectations. We are sorry that you did not enjoy the Toshiba - 50" Class C350 Series LED 4K UHD Smart Fire TV @ BestBuy, we have shared your feedback with our team to address the issue. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Do Not Buy This TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Toshiba tv was purchased at Best Buy on 2/17/24. I'm already having trouble with horizontal lines across the picture. Warning....do not buy this tv. It's a piece of junk. I purchased a Toshiba tv 20 years ago and that tv is still working beautifully. The new Toshiba tvs are trash.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi CarolU! I am truly sorry to hear about the trouble you are experiencing with your new Toshiba TV. It must be frustrating to have horizontal lines affecting the picture quality, especially after having such a positive experience with a Toshiba TV in the past. Please know that we take your feedback seriously and we will do everything we can to make it right for you, including offering assistance covered by the manufacturer's warranty. If you need further assistance, please don't hesitate to call 1-800-457-7777.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Non-working tv out the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv on 4/2/24 and it does not work; can't get the remote and tv to pair. When I called customer service on 4/18/24 to inform them of the problem and exchange; I was told "No" because it was passed the 15 days, so I'm stuck with a tv that doesn't work and no help from Best buy.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi CHubbard! I’m truly sorry to hear about the frustrating experience you’ve had with your recently purchased Toshiba TV. It’s disheartening when a product doesn’t work as expected, especially when you’ve followed the proper steps and reached out for assistance. Rest assured, we are committed to making it right for you. I recommend contacting our technical support team at 1-877-689-4899; they can offer assistance covered by the manufacturer’s warranty. Thank you for your patience, and we’ll do our best to resolve this situation!
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Only 2 weeks old and I lost my HDMI/Arc output. Now the TV speakers are not working. Looked up the return policy. Best Buy is telling me it’s not returnable. Will dispute with Visa.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We apologize for the inconvenience and frustration you've experienced with your TV. It's disappointing to hear that it has malfunctioned after only two weeks. We understand your frustration with the return policy and will work to address your concerns. Please rest assured that we will take every step to resolve this issue and ensure your satisfaction. Thank you for bringing this to our attention. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 2 out of 5 stars
Picture quality?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is dull and washed out. I have not had a picture quality this bad in decades.
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor picture and color quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color and picture are not as clear as advertised and you can really tell during a darker background
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV WAS TOTALLY CRACKED ON THE BOTTOM! I think it was a return and someone put it back out on the floor!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away from Fire TVs
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in June as a replacement for the last Fire TV I had that stopped working while under warranty. It worked well for about 3 months and then early October this TV also stopped working and when i called the customer support just said its a known issue and to bear with them. I don't recommend this tv or any other Fire TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE EXPERIENCE WITH BEST BUY AND TOSHIBA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IF I COULD I WILL PUT 0. TO THE TV AND SERVICE OF THE SOTRE AND OVERALL PURCHASED EXPERIENCE . SALES ASSOCIATE DIDNT CARE ABOUT SELLING ON 09/05 WHEN I WENT TO THE STORE, RATHER TALKING TO EACH OTHER ABOUT THEIR DAY . ANYWAY , NOT GO BACK TO THE STORE , AND THE TV FAILED TO WORK AS I EXPECTED FOR A GOOD BRAND AND NEW OVERALL TERRIBLE
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not work with my Alexa. I have requested another TV but told that I was going on to be charged $133 for a dog on install of the TV from where y’all bought a TV here that don’t work properly. If I wanted the TV that don’t work properly, I could’ve kept the one that I had. It works better than the TV that was bought here.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No customer service from Best Buy. Ordered a Toshiba. Received a Samsung TV with a foot print on the screen. Refused delivery with UPS. Two days later they dumped it at my door and driver ran away. Best Buy isn't taking it back. Disputing order with credit card. What a joke of a company!
No, I would not recommend this to a friendRated 1 out of 5 stars
May be ok if you use the stand that is included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really crappy product. I plugged it in and it was fine. I mounted a bracket on the back and the screen cracked. Not once but twice.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does NOT have HDMI 2.1 as advertised.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the specifications, it clearly states this tv has 3 HDMI 2.1 outputs. That is false, it only has HDMI 2.0 outputs.
No, I would not recommend this to a friendRated 1 out of 5 stars
Screwed me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple movie on vudu that i purchased and this tv is useless because i can use vudu on it. I would recommend you buy simething that is not a money hungry app lime a fire tv snart tv because its a dumb tv if you cant use other purchased movies.
No, I would not recommend this to a friend
