Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

$1,699.99
Save $1,300
Comp. Value: $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1081 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,081 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    what's not to like?

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    11 years ago, we purchased this same refrigerator with a different model #. No problems for 11 years (not even with the icemaker) except when it was hit by lightning. This one is almost identical, so we bought it. The buying experience at Best Buy could not have been better and no one could beat the deal that was offered. It works great and we are very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    LG Stainless bottom freezer Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigator! It is very spacious and very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my new Fridge

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier with this refrigerator. I have wanted a new one since we moved in about 7 years ago. Spacious and easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator it’s has the space I need and severe what I want. Right size and space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Refrigerator

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this frig along with 3 other LG appliances to redo my kitchen and couldn't be happier. The water and ice in the door is great and the ice maker does not take up room in the frig. It's quiet and there is a lot of room in both the frig and freezer

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Refrigerator

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It has plenty of room in it and we can keep extra ice in the bottom

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Poor Design

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice and water in the door are a very poor design. Impossible to dispense water into a glass as the outlet is too close to the switch, water goes everywhere. Ice dispenser is “sloppy”. Ice goes into the glass as well as on the floor. Main drawer in the fridge goes the entire width so you must open both doors to use it. The door on the ice maker side won’t stay open and will close into you knocking whatever you are holding almost out of your hands. Overall the machine works fine. Very disappointed in the functionality though.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Bruce. Thank you for reaching out about your LG Refrigerator (LRFS28XBS) model. We understand how important ease of use and functionality are in everyday kitchen routines. One helpful step to improve water dispensing is to angle the glass slightly and place it closer to the outlet before pressing the switch, which can reduce splashing. For the ice dispenser, running the Ice Plus feature can help produce more uniform cubes, making dispensing smoother. You can find more guidance on dispenser use and drawer operation here: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you need further assistance, please send us an email at [email protected] so our team can help directly. ^Juvy LG

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Love my new fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new refrigerator! I love the look and the water and ice features are so needed

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    fridge 5 stars, BB service 2 stars

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fridge 5 stars, BB service 2 stars. We love the space in top and bottom. Besides having to empty the icemaker into the freezer bucket oirselvesz it is still a 5 star. Also, this fridge needs water AND air filters to be replaced. BB delivered 2 different dented appliances, #2 worse than first, in same side panel. We kept the first one.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Hooe it last

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a very good product. I think the ice maker produce a small amount should be more

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Very Good So Far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for a month...but I really like it. Nice size and adjustability inside. Holds temperature perfectly. I wish the buttons on water dispenser were easier to read and push.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it a lot. Very deep and spacious. It's easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect for a family of four!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. It's beautiful as well as functional. So much room!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had this refrigerator for a few weeks, but I love it. It is roomy, and the shelf configuration is very well laid out. The water and ice dispensers work well, and the freezer is spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great refrigerator. water and ice in the door don't take all the room they do in other fridges. looks good. works well. lots of space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved how easy it was to purchase our new refrigerator on the website. A delivery was scheduled so fast and everything was very professionall. So far, the refrigerator has been pretty good. I would have given it 5 stars but I have noticed one of the doors will stay open if not "pushed" hard to close We have also noticed some frosting in the freezer. We will attempt to adjust the doors to see if this helps.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    LG smart refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for our family, the design is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator works great for us. I was concerned initially about the very small ice storage, but the unit comes with an ice drawer for the freezer, and the unit makes ice really quickly. The size of the freezer is nice - the only minor drawback is that some of the side storage in the refrigerator is smaller than we were used to. So far we really like it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and performs well. Ice maker performs better than previous one in LG refrigerator. I was informed finish may scratch and use micro cloth. Delivery on time and delivery people very courteous and knowledgeable on instructing usage.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge. Lots of space in freezer and refrigerator. (A lot more than my old side by side) plenty of ice and water flows perfectly and is cold. Would definitely recommend this product.

    I would recommend this to a friend
Sponsored