Customer Ratings & Reviews
- Model:
- RF31CG7400MT/AA
- SKU:
- 6546227
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the ample space, multiple ice types, and large capacity of this 30 cu. ft. 4-Door French Door Smart Refrigerator. Many appreciate the sleek design and quiet operation, while some find the shelving arrangement and water filter replacement challenging. Positive feedback frequently highlights the refrigerator's size and ice-making capabilities. However, a few users mention difficulties with shelf adjustability and water filter access.
This summary was generated by AI based on customer reviews.
Samsung Fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice machine wouldn’t work. Ive had this fridge for 5 months and samsung is barely going to pick it up this week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nicole, we understand the frustration if your water dispenser and ice maker are not working. Allow us to help.
Below is a link to help you diagnose why your water dispenser is not working. Please click on the embedded word and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
If your ice maker is not working, here is a guide to help you. Please click on the embedded word and watch the video included.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147279306) to help our team pull up your information.
Have a great day.
^Camille
Poor product, worst customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 5 days. Worst product ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel the disappointment you had with the fridge and we are here to help you in every way possible.
We would like to speak to you directly to gather more details about the fridge and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146542630), to help our team pull up your information.
Have a great day!
^Rodel
- Pros mentioned:Space
Yes, it's recomended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I personaly like Samsuang brand. The refrigiratore is doing what it is suppose to do. I like the way how it is design this refrigirator. It is giving large space to the frig, and 2 separated feezers each whit it's door.
I would recommend this to a friend - Pros mentioned:Ice types
Great Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my samsung products and this refrigerator is massive at 30cu. Ft. An aslo has the dual ice maker. Mightbhave to say thats my favorite part!
I would recommend this to a friend - Pros mentioned:Space
husband
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very open and easy to access storage spaces and find what you need.
I would recommend this to a friend - Pros mentioned:Capacity
Ice Ice baby
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the multiple ice options! Very roomy and great for a larger family!
I would recommend this to a friend - Pros mentioned:Space
Refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good and spacious refrigerator. It has an awesome layout.
I would recommend this to a friend - Cons mentioned:Water filter
Samsung 4 door refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the fridge functions well, taking out the shelves for cleaning is extremely challenging. Switching from our previous fridge to the 4-door Samsung fridge post-remodeling was a regrettable decision. Removing the shelves requires screwdrivers and considerable strength. Moreover, replacing the water filter poses its own set of difficulties. Overall, I strongly advise against purchasing this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to provide you with an improved experience compared to what you currently have with your fridge, SherryM. Let us help you achieve that.
Here are steps to remove your fridge's shelf and how to replace its water filter. Please click the link and hyperlinks below for tips.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146635963, to help our team pull up your information when you message us.
Have a great day.
-John
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very please with our new fridge. The 2 things that could use improvement would be the speed that the water dispense and the coldness of the fridge.
I would recommend this to a friend- Cons mentioned:Shelves
So incredibly disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this having previously owned a 27 ft.³ whirlpool side-by-side and I am returning this. I have at least half of my freezer that I cannot fit in this thing and the shelf situation makes it almost impossible to put anything tall in it. This stupid thing is going back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Harleybabe,
We understand how you feel regarding this fridge. We are here to assist you.
We recommend checking the resources below for steps on how to organize your fridge.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149694201), and it will help our team pull up your information.
^Rodel
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always prefer and like best buy for purchase electronics and electrical iteam.
I would recommend this to a friendSamsung got it right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator with very sexy metal cooling design
I would recommend this to a friendBroke within a year, Samsung warranty sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer compartment broke within 1 year, so Best Buy sent us over to Samsung for manufacturer warranty. The Samsung customer service is awful. They send a technician to try and repair it first, and if they come and find it's functional then they charge an additional service fee as penalty. The technician ended up breaking the fridge part of the appliance as well so the entire refrigerator is a useless metal box taking up space... Samsung says to keep the appliance until we get the new one from their warranty refund which is a one time use code to SAMSUNG.com, but none of the links they sent us work, so you're stuck on hold trying to get a samsung rep to help you fix their website and get you an ecoupon code. They don't provide ETAs for anything and it's been 3 weeks since our fridge broke and we still can't get a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your effort in this matter is much appreciated. Allow us to assist you further, Diane.
We would like to speak with you personally to discuss this further and give you updates about the replacement unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147569075, to help our team pull up your information.
Have a great day!
^Chrystel
Nightmare Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has been a nightmare from the beginning. It started with multiple no shows on scheduled delivery dates, arriving damaged and now ongoing issues with the ice maker. We have had 3 now going on 4 repair men come to look at it with nothing being resolved. The first repair man literally told us “good luck working with Samsung they are a nightmare to work with”. He went on to state that the problem with the icemaker was not fixable because it was due to a defective product, but warned us that Samsung would not replace it without a fight. The second repair man told us never to buy Samsung refrigerator again. It is leaking water from the back and has damaged my wall and cabinets. Getting Samsung on the phone to send a repair person is going to take you at least an hour each time. This has been the worst experience and I would never recommend this fridge or Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LisaL,
We understand your disappointment about your overall experience with the refrigerator.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Steer clear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if I could give this less stars I would. Whatever you do do not buy this refrigerator . We had ours for 3 months and the freezer gradually stop cooling. Some of my medications went bad. 100s of dollars in food we lost. It took them 2 months to rectify the whole situation. This has nothing to do with Best Buy. I love them but no thank you to Samsung for anything to phones to tvs and appliances anything !!! As Led Zeppelin says all that glitters isn't gold
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kathleen,
We understand how important it is to have a reliable appliance at home. Let us help you with your freezer that is not cooling.
Here is a link for troubleshooting steps for your freezer that is not cooling, kindly watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147371493) to help our team pull up your information when you message us.
Thank you.
-Ricardo
