Customer Ratings & Reviews
- Model:
- 82R400DTUS
- SKU:
- 6555683
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Ideapad 1's touchscreen, performance, ease of use, and battery life. Many appreciate its light weight, affordable price, and large screen size, along with the ample RAM and memory. Some users noted that the fan can be noisy at times, and the lack of a USB-C charging port was a point of concern for a few. Overall, the positive feedback significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Laptop defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, after waiting a week for this laptop to arrive, I had to return it as the camera was defective. The return process was very easy and simple.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, AnneK. We are sorry to hear that you had this issue with your IdeaPad, leading to you returning it. In the future, should you have an issue with our products, please feel free to reach out to Lenovo Support, so that we may help find a resolution. We hope that you find the right computer for you, and we appreciate you taking the time to share your experience with us.
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No charger included, damage was worse than the condition guide would be led to believe. Immediately returned. Would not recommend buying used or returned.
No, I would not recommend this to a friendPoor customer service at Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star. 1 Star because I cannot get a simple issue regarding my order resolved. I can only get in touch with overseas customer service reps that put you on an endless carousel, and without your issue getting resolved. Will never do business with Best Buy again!
No, I would not recommend this to a friendShuts off randomly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop randomly shuts off when using it. Computer runs ok
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, LydiaB. We're sorry to hear that you're having this problem with your IdeaPad. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support for further assistance. We appreciate your time taken to share your experience with us.
Open Box BEWARE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Feb. 2025 and by the end of March -- black screen. Checked to see if it's a monitor issue, it's not. Appears to be graphics card. Really? Less than 2 months?
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey BrianS,
Thank you for sharing your feedback. We are sorry to hear that you encountered this issue with your IdeaPad 1. We'd like to work with you to resolve this issue. To provide a more consistent line of communication and have continuous dialogue to help get to the root of the problem, we recommend contacting Lenovo Support so that the team can provide a solution for you.
If you have any questions, please don't hesitate to reach out.
Thank you for your understanding.
Best regards,
Lenovo
Don’t not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product! I’m saving you time and money! Best Buy gives you 16 days to return, I returned on day 17 and they couldn’t do anything for me, Brand new laptop! Lenovo warranty department sucks. I sent my laptop to be repaired to Lenovo, through Best Buy, 8210 S Gessner Dr, Houston location. Today I picked up my laptop and it still doesn’t work!
No, I would not recommend this to a friendKeys falling off
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the laptop until the keys started falling off and only 3 months after purchasing the laptop. Very disappointed.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, BryronH. We are sorry to hear that you are having issues with your IdeaPad 1. To help remedy this, we recommend reaching out to our support team here: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Prior model much better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less then a year web pages drop and mouse disappears
No, I would not recommend this to a friendJUNK
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want fast browsing and fast load times this is great. If you want to play a high end game don't bother. I'm so unhappy. Going to return. I just wanted to play 1 game and it's awful even after tweaking setting nothing helped. Nothing but blur and lag. So anyway as long as you don't want to play a newer game or other that requires any kind of graphics don't buy
No, I would not recommend this to a friend- Pros mentioned:Battery life, Speed, Touchscreen
High Quality Ryzen 7 Budget Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in the fall of 22. It has been great laptop. This Ryzen 7 is very fast. It also has a very good FHD IPS LCD screen, good keyboard, and solid battery life. It is great at all the basic stuff that I do: Cisco Webex video conferences, Office 365, Adobe PDF editor. I highly recommend the model. The new Ryzen 7s are only slightly improved. So, this is still a great model. I believe it is called an Ideapad 1 because it semi-exclusive to Best Buy. This is why it has the same specs as an Ideapad 5 Lenovo.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, EricfromNC. Thank you for choosing Lenovo! For clarification, within the IdeaPad brand the suffix, or number after "IdeaPad", 1, 3, 5 and more are indicators of the tier of IdeaPad. We are pleased to hear that your meets your needs so well and appreciate you taking the time to share your experience.
Bitlocker Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I had to return this computer because it became inaccessible due to a bitlocker issue.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey WonderMom,
We are sorry to hear that you had trouble with your IdeaPad 1, leading to you returning it. We apologize for the frustration, disappointment and inconvenience that this may have caused you.
Your comments will be shared with the respective teams and partners as we investigate to make the necessary improvements. We hope that you choose our products again in the future and that you feel free to reach out us with any questions, concerns or request that you may have.
Best regards,
Lenovo
Do not buy if you want to set up as a home office.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this system. Lenovo does not offer a docking station and the USB C will not support charging or video (despite what the BestBuy description says). I called Lenovo to confirm. BestBuy was not willing to make it right. I bought this computer during the major sales, so refund is only half the cost of a comparable replacement.
No, I would not recommend this to a friendBad Lap Top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible computer every time I used it would fail. Best Buy to its credit took it back and I was able to get another lap top model
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, RonaldB. We are sorry to hear that your IdeaPad fell short for you, leading to you returning it, and we hope that your new device is working out well for you. We appreciate you taking the time to share your exprience with us.
Unit could not be delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was supposed to be delivered to my house by UPS in three days, but instead never got past the pickup stage in California and order was eventually cancelled after a couple of weeks of no progress. My needs were modest, so I just went out to another local supplier and picked up a similar unit there.
No, I would not recommend this to a friendBad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprint is not working can’t trust on pre owned products
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, MohammadI. We are sorry to hear that your IdeaPad has fallen short of your expectations. For clarification, this model IdeaPad does not feature a fingerprint. We apologize for any inconvenience and/or confusion.
No!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disappointed. Bought this laptop a month ago and now it keeps making a loud noise and restarting. I thought it was going to be good to handle my tasks.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, JetyH. We are sorry to hear that you are having trouble with your IdeaPad. To try to resolve this, we recommend contacting Lenovo Support directly here: 877-453-6686, to speak to someone for help. We appreciate your time in writing this review, as it will be used as we look into this matter to make the necessary changes.
Title of what
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My name is not Adam. I did not purchase an IdeaPad from BestBuy as I have stated at least 5 other times. I realize it's hard to get good help these days, but really BestBuy.
No, I would not recommend this to a friendDon't buy unless you can wait awhile.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting nearly a month for this laptop and haven't received it and barely got any updates despite contacting support a multitude of times. So, if you don't care about receiving this laptop anytime soon go ahead and order. I guess i'll update my review if I ever get it about the performance.
No, I would not recommend this to a friendComputer doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't open the computer right away because my mom asked me to buy it for her. She is trying it right now and the computer doesn't start.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, HelgaS. We are sorry to hear that your mom is having trouble turning on her IdeaPad. Here’s a link to a Lenovo Support webpage (https://support.lenovo.com/us/en/videos/vid100760-how-to-laptop-doesnt-power-on) with tips on how to troubleshoot the issue, along with a video with step-by-step instructions. Please let us know if this helps, and we appreciate you taking the time to share your feedback with us.
Terrible Return Policy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still awaiting my refund for the past 15 days and its the holidays. I need to be able to purchase other items.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, Carolina. For assistance, we recommend contacting and working with Best Buy Customer Service regarding your situation.
