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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 436 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the amazing sound quality of the HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar, along with the nice bass and easy setup. However, some customers have reported issues with connectivity, particularly with the rear speakers, and a few have noted missing components upon delivery. Overall, the soundbar is praised for its ease of use and ample volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 436 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds Gr8!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gr8 sound bar. It is so clear. U can hear the talking and every little sound comes thru.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great soundbar

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great soundbar. It’s perfect if you have a Samsung TV. It automatically synched together when I plugged it in and hooked it up. Qsymphony is what they call it. The surround sound speakers that go behind you are great. I’d advise getting speaker stands or something to mount them to to get real effect. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great system!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system for the money. Easy to install. Great sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Samsung Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear, loud, great with movies, games, and all music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar. I like the ability to control the TV and soundbar from the same Samsung App. The rear speakers really work well. You can use just the rear speakers so that you can listen to the TV in a personal mode to not disturb anyone else.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item works great and we love it but the issue was the process of picking up the item we ordered online at the store. We bought an open box excellent condition item. Website clearly states that all parts are included and would come in original packeging. Well.... all parts were not included and did not come in packaging. So we we're at the store that day for over an hour but at the end they we're able to give us other parts. But thats why 4 stars out of 5

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Booming sub n great sound!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice...just like being in movie theatre. Feel the sub in your bones...kool!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Elite Sound bar System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality. The best yet. Ive had many soundbar dystems in the past and tgjs out performs all with exceptional sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pricy but amazing experience

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Closest to a full wired theater system you can get with a sound bar and wireless surround.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceeds my expectation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality that has exceeded my expectations. My husband was incredibly pleased with this surprise gift. It has elevated our home entertainment system to another level!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Dolby Atmos experience with fair price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great addition to my media/entertainment room. The 7.1 channel dolby atmos experience is exceptional for the price. We love it a lot while watching movies and even more when playing games to get the surround sound effect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Check open box items before leaving the store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this as an open box item. It was listed as excellent and having all components. When I unboxed it at home it was missing a sync module for the speakers, hdmi, and a remote. I got a great deal on the set, I was going to keep it and just purchase the missing module, but couldn’t find the module for sale so i returned it. The return process was simple the employee that assisted with the return was very professional, checked to see if they had the module available in the store, but couldn’t find it. He processed my return and recommended a few other options. Great customer service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JonEblaze,

      Please know you are leaving a review and a 3-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Samsung sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I’ve only had it a short while but, seems to be working great. Such a big difference in the tv sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound , very immersive . I use it with my ps5 and love it . Was a little tricky getting the bluetooth to connect at first , but once that was figured out , everything was a breeze .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung HW-Q850D system is great! This system makes watching movies much more enjoyable and entertaining.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new soundbar has added an excellent sound quality to my livingroom tv watching experience. What a difference! I am so happy with my purchase. Plus purchasing it online was easy to do.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an older soundbar and i love how yhe sound follows moving pictures across the screen just like in real life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds. Easy to adjust sounds. Compatible with Smart TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent and clear sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works really well and I like the Q-Symphony synergy with my Samsung TV. My inky complaint is that the bass on this system isnt as strong as my old LG soundbar and subwoofer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the q700a for my 55” tv and I love it. I just recently upgraded the tv in the basement and need the proper sounds to match. The q850 was at the right price so I got it and I love it the added rear speakers make you feel like you are in the environment. Not a bad buy to pair with Samsung tv

    I would recommend this to a friend
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