Customer Ratings & Reviews
- Model:
- HW-Q850D
- SKU:
- 6577563
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality of the HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar, along with the nice bass and easy setup. However, some customers have reported issues with connectivity, particularly with the rear speakers, and a few have noted missing components upon delivery. Overall, the soundbar is praised for its ease of use and ample volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Buy rocks!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice Best purchase I ever made Love it
I would recommend this to a friend - Pros mentioned:Sound quality
Sound System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really good and covers entire living room.
I would recommend this to a friend - Pros mentioned:Sound quality
Bestbuy form Bestbuy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome well worth the money glad i bought it must have
I would recommend this to a friend - Pros mentioned:Sound quality
Open box come incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this open box, but don’t bring the rear speakers I picked this 1 hour from my home. They say fair but don’t say missing the rear speakers. The sound bar and subwoofer work great but missing rear speakers.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Snto,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Missing components
Very poor buying experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not for the product but the buying experience with BestBuy. They listed this product as OpenBox fair and when I picked up the order it was missing both the rear speakers, they didn't mention this anywhere in the listing. It's been almost 4 weeks and I haven't received back my reward certificates.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nirti,
Please know you are leaving a review and a 1-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, nice product enjoying every moment of it
I would recommend this to a friendNo sound from sub-woofer and wireless speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this system. Hooked up to the tv. And connected sub-woofer and wireless speakers. Have been troubleshooting for some time. But I don’t get sound from the sub-woofer and wireless speakers. Sound bar si fine. Contacted Samsung. They set up a chat and sent me troubleshooting steps. Problem is the troubleshooting was fo no sound in the sound bar. Any one have this problem, and potential solutions. Can’t rate higher at this point.
I would recommend this to a friendBrand response from Samsung
Posted .Hello PatrickS,
We appreciate you taking a few moments to review the Samsung HW-Q850D Soundbar.
When powered on for the first time, the rear speakers and subwoofer should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the sub and rears to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is amazing, it replaced my 10 year old 5.2 reciver setup, and man im blown away on how its equivalent sound with such a small footprint
I would recommend this to a friend- Cons mentioned:Connectivity
Surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Back speakers hard to connect to the system...still not connected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RalphA,
Thank you for taking a moment to review the Samsung HW-Q850D Soundbar.
When powered on for the first time, the rear speakers and should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting rears to the soundbar.
Before performing the manual connection procedure, check whether the power cables are connected properly and make sure that the Soundbar is turned off.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Best soundbar at its price point.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing soundbar at a great value. However the subwoofer lack deep thumping bass. I added a Klipsh 12” Sub an its an amazing setup now.
I would recommend this to a friend- Pros mentioned:Sound quality
Lacks atmos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All though it's loud and had good features and settings The Atmos is not impressive but it is a sound bar not a true surround set up.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bmyers1313,
Thank you for sharing your review of Samsung's HW-Q850D Soundbar.
To optimize enjoyment from the subwoofer and rear speakers, activate Surround Sound expansion by pressing the “Sound Mode” button twice until you see “Surround” on the soundbar display. Dolby Digital content will also bring out the most from the rears and subwoofer; this content is very common with most over-the-air and cable channels supporting 3.1.2 when in High Definition.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great buy from Best Buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely everything I was expecting, paired with my Samsung tv, the sound is quality definitely an excellent purchase!!!
I would recommend this to a friend
Great Customer Service
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trevor was very helpful in the sound department in helping me find the sound bar setup that was right for me. I really appreciated his patience and his flexibility to best work with my budget. Absolutely fantastic customer service.
I would recommend this to a friendThe sound of tomorrow today
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung HW-Q850D/ZA 7.1.2 wireless Dolby ATMOST soundbar is truly the sound that is expected from Samsung.
I would recommend this to a friend- Pros mentioned:Sound quality
NO BASS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good, but there is literally zero base. I have base turned all the way up on both the equalizer and the woofer settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ClarkD,
Thank you for taking a moment to review the Samsung HW-Q850D Soundbar.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Front Top, or Rear Level. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
Awesome good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome good good good good good good good good good
I would recommend this to a friend- Pros mentioned:Sound quality
Speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers work well and setup work was easy once the installation team was able to actually show up.
I would recommend this to a friendBrand response from Samsung
Posted .Hi David,
It's unfortunate to hear of your installation experience. We recommend you contact Best Buy directly for assistance. You also may want to consider providing feedback to the Best Buy store where you made your purchase. We hope your issue is resolved quickly.
Should you ever need help or have questions on The HW-Q850D Soundbar, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
What a match
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this soundbar to match my samsung 55" NEO QLED TV What a great set up.
I would recommend this to a friendGood system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like this soundbar and extra speakers. Works great in our living room.
I would recommend this to a friend- Cons mentioned:Rear speaker
What was I thinking.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the wireless small speakers. Only getting sound ou of one of them. No way to turn them up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeanD,
Thank you for taking a moment to review the Samsung HW-Q850D Soundbar.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Front Top, or Rear Level. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
You may want to check the speaker wire connection from the rear speaker that is not producing sound.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
