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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 434 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the amazing sound quality of the HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar, along with the nice bass and easy setup. However, some customers have reported issues with connectivity, particularly with the rear speakers, and a few have noted missing components upon delivery. Overall, the soundbar is praised for its ease of use and ample volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 434 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with this Samsung speaker system! The sound quality is truly outstanding — rich bass, crystal-clear highs, and a perfectly balanced midrange. Whether I’m watching movies, listening to music, or hosting a get-together, the performance is consistently flawless. The sleek, modern design fits beautifully with my home décor, and setup was incredibly easy, even for someone who’s not super tech-savvy. The only small improvement I would suggest is offering longer cables for the rear speakers, as they were a bit short for reaching the back of my room. Other than that, this system is absolutely fantastic. Highly recommend to anyone looking for premium sound and reliable performance!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Well worth it!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound quality. Well worth the money spent. Immersed in sound when watching a movie. No need to go to the theatres with this soundbar. The subwoofer provides the perfect amount of bass. If you are looking to upgrade your home theater system, this is the affordable way to do so.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and sounds great! Lots of bass!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Pleasantly surprised and satisfied!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is surprisingly very good!! Setup for everything was quick and easy! Sounds are crisp, and the subwoofer delivers deep thunderous bass when watching movies. Very happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing, great addition to the Samsung OLED TV. Very easy hook-up. The rear speakers have a wireless hub you plug in however you have to connect wires from the hub to each rear speaker which isn’t true wireless in my eyes. Overall thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound. Replaced an older Nakamichi soundbar and its world's apart. Atmos capability is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, but I haven't connected the 2 rear speakers yet. They are not truly wireless speakers. They must be wired to a wireless hub.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Samsung soundbar with speakers and subwoofer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from this soundbar with subwoofer and two satellite speakers is fantastic. Great range from treble through base, good separation with surround sound. Easy to use and set up - absolutely great.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Compact Complete audio system packs quite the bass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome replacement of my Sony system. This offers amazing sound, booming bass and never drops the connection to the input. It's an amazing value if you got it for black Friday, like I did. We had the Sony for nearly 3 years and this is far superior in every way.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds amazing and pairs well with S90D TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing for the price. Dolby Atmos works and sounds great on 4K BR disks. I paired this with a Samsung S90D tv to update my home theater and am really impressed with how it the sound bar integrated seamlessly with the tv. A word of caution though on BB open box descriptions. DONT'T TRUST THEM!! Mine was suppose to be "Excellent" open box and it was not like new. it was missing parts and pieces and the sub had a small chip on the it so be cautions about the open box items. Anyway, I won't ding the sound bar for this because that's not on Samsung. For the $550 I paid for this sound bar I don't think there is anything better. IT SOUNDS AMAZING!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great line up of premium sound bars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’ve never tried Samsungs line up of sound bars. You don’t know what you’re missing. Great sound and easy of use. Easily adjust sub, rear speaker volume right from remote. Smart devices utilize existing remotes to operate volume as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Profoundly robust sound with precision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't even know where to begin. I've always been an avid audiophile, but due to space constraints and other issues I transitioned from my premium home theater system that I built over years to this set and I don't think I would go back. The Q-symphony feature when combined with a recent Samsung TV produces sound that is surprisingly strong and full. I have yet to run into any issues whatsoever, however do consider the caveat that I also have a late model Samsung TV, phone, and watch, and the built in integrations are incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I bought a soundbar was to make voices clearer and easier to understand. It does that and so much more! The subwoofer is amazing. I also like that it intergrates with my new TV to make the sound even better (Q symphony).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung q series soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really pleased with the overall performance of this product. Samsung delivers on quality and this definitely pairs nicely with my S90c. I would recommend this to anyone looking to improve their home theater at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and easy setup, can’t be more happy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar steal

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Was happy to get it at a huge discount.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound system. Super simple to hook up and sounds incredible without needing to mess with any settings. Provides a genuine theater experience without being overbearing and waking the neighbors. Only criticism I could see someone having is the rear speakers needed to be wired together. Wasn’t an issue for me where I was putting them but that could be a draw back for some setups needing a 100% wireless set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung HW-Q85OD 7.1.2 Channel Q Series Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our Samsung HW-Q85OD 7.1.2 Channel Q Series Soundbar system which replaced our Sony Surround sound system that went out due to a power outage. We are happier yet with our Geek Squad Technician - Double Agent/ Travis Custer; he was nothing short of perfection! His knowledge, personality and willingness to patiently answer all of our questions was DEFINITELY over the top customer service! He confirmed his window time arrival the day prior (between 8:00 am & 12:00 pm for day of delivery), arrived within the first hour of window period and was warm, courteous and respectful. He schooled us on the difference between a surround sound system and soundbar system and moved our soundbar above for better sound performance. The first Geek Squad tech (who initially did the install) was in a hurry, gave us misinformation which prompted us to have Geek Squad do a re-install. Travis Custer, you are amazing! Thank you! Thank you! Thank you! You are the reason for the 5 stars! :-)

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Buy It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar system! The subwoofer gives a solid and rich immersive sensation to sound. Easy to setup. Works great with our Samsung TV!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Quality soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality paired within seconds to my Samsung tv. subwoofer and rear speakers setup was done just as quick. Adjusting sound field was very easy with the remote.

    I would recommend this to a friend
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