Customer Ratings & Reviews

Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!

Peace of mind when you think about it, you are not going to stress if something happens to your purchase.

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.

I think that this was the best service I've ever received in this kind of transaction. My laptop had a catastrophic accident. Geeks managed to transfer all my data, even emails to their system and restore it to the new machine without a single issue. The repair was not possible but I was kept informed of what was happening, and able to make a choice of a new laptop in a reasonable time(30 days) I was given excellent support in making my decision -- good understanding of my needs, absolutely no hint of sexism or agism involved. I dealt with about 6 different Geeks and every one of them was helpful and supportive. Have already recommended the service to several people.

Purchased a Lap top Asus Vivio Worked great for a short time till it was sadly stolen from my suv I was barely getting used to navigating a laptop since I have not been on a Laptop or Desktop in years . Now I am paying for a laptop I don’t have sad I know Ty .

I needed a laptop to supplement my desktop, so I went to Best Buy to take a look. I found the exact one I was looking for. An HP Envy 17.3" laptop with w/touchscreen. I've been using it now for 8 months, and it has been beautiful. I couldn't be happier with my choice.

The Geek Squad team was very professional and helpful. They explained everything clearly, fixed my issue quickly, and made sure I understood how to use my laptop properly. Excellent customer service and very reliable support.

Representatives were very knowledgeable and helpful - walked me thru my options and were pleasant to work with

I recently purchased the Samsung [Model Name] laptop, and I must say, it has exceeded all my expectations. From its sleek design to its outstanding performance, this laptop has truly impressed me in every aspect. First and foremost, the design of the Samsung laptop is sleek and modern. Its slim profile and metallic finish give it a premium look and feel, making it a stylish companion for both work and play. The build quality is top-notch, and the attention to detail is evident in every aspect of its design. In terms of performance, this laptop truly shines. Powered by an Intel Core processor and ample RAM, it effortlessly handles multitasking, allowing me to work on multiple applications simultaneously without any lag. Whether I'm browsing the web, editing documents, or streaming content, the Samsung laptop delivers smooth and responsive performance every time. The display is another standout feature of this laptop. The vibrant colors and sharp resolution make watching movies and videos a joy, and the ample screen real estate provides plenty of room for productivity tasks. Additionally, the keyboard is comfortable to type on, with well-spaced keys that provide good tactile feedback. Battery life is also impressive, allowing me to work for extended periods without needing to constantly hunt for a power outlet. Whether I'm working from home or on the go, I can rely on the Samsung laptop to keep up with my demanding workload. Overall, I couldn't be happier with my purchase of the Samsung laptop. Its exceptional performance, sleek design, and long-lasting battery life make it the perfect companion for both work and entertainment. If you're in the market for a new laptop, I highly recommend giving the Samsung [Model Name] a closer look. It's truly a game-changer in the world of portable computing.

Geek Squad did an excellent job installing my washing machine. The technician was punctual, knowledgeable, and made sure everything was working perfectly before leaving. Highly recommend their service!

Sooooo glad i decided to get protection on my devices because i’ve already had to bring one in for damage and they helped me right away and got it sent off which is awesome! Makes me worry so much less thanks geek squad!!

It’s a good lap top as a beginner laptop. It allows my daughter to play Roblox, watchYouTube videos, and complete school work. For a cheaper laptop it works well.

Worked with me very well. I went in and they got me a brand new one super quick.

Haven't needed it , but thankful I bought it just in case something comes up

Extended warranty is a must have for all my products, highly recommend

ALWAYS need protection these days with a teenager in the house.... LOL

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.