Customer Ratings & Reviews

so far, this service is worth it's price and my comfort in knowing that if something fails after the manufacturer warranty, this will kick in and to fix whatever fails for my peace of mind. the manufacturer always wants you to ship your item back in the original box, who keeps these things years later? just not practical, so therefore I get this product where I can drop off my item for service and more on.

Customer service is at superb care and understanding

The Geek Squad is the best they helped me find what i was looking for.

Love Best buy their warranty is the best ,never issues only once damaged my sons computer gaming but they resolved ,so I will never buy anything other stores Best Buy is my store for everything

The agents were very knowledgeable and helpful with my computer replacement purchase while my clother computer was needing screen repair.

Great assistance when I needed it the most, as a college student a laptob/computer is essential. Therefore, the assistance I got from them saved my behind from falling behind from my courses, thank you all so much for what you do, thank you!

This is a reliable service and comes in handy when their is tech issues.

They did everything I could hope for in setting up my computer. The only thing they could have done to sweeten the experience would have been to offer me chocolate. The Geek folks were that good. And nice people too.

Great coverage with Bestbuy, never had a problem when making a claim whnever I had an issue. Worth every penny and peace of mind.

My son purchased Geek squad for his computer. They were extremely helpful and explained everything to him

Every time I buy an item from Best Buy I get the warranty. I've never been disappointed when it had to be used. A great value.

offered refund/ replacement of my computer when it stopped working

Good value for the price. Have not used it yet but geek squad has always been easy to work with

Bestbuy provides excellent service. Knowledgeable and friendly staff. Patient and willng to listen and then explain.

I recently had to use my 2 year protection plan to replace and item that I’d purchased a year ago. It was seamless and because the item couldn’t be fixed or replaced we were refunded the total of the item and we were able to get a comparable item and not come out of pocket a dime. I highly recommend getting this, especially for large purchases or gaming items for kids!

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

They go to day did a good job And it didn't find nothing wrong What else you need laugh out loud minimum 50 words okay I don't know how you going to get 50 words when it just come up to check my washer and dryer Thank you

Not a bad deal if you consider the price of some of the individual components and labor together.

The remote support from the geek squad is great when you can get it. They were so busy during the virus that it was impossible to get someone. They had a 10 hour wait time but that was ridiculous then when I called back in 10 hours it was still another 10 hour wait time. The geek squad in the stores it much better. When I have a slow computer it is nice to have someone remotely go into it to clean it up.

A must need keep your devices protected so if anything happens your good