Customer Ratings & Reviews

Great customer service, never had an issue with the any employee through geek squad glad I made the extra purchase to make sure my PC was guaranteed for the 3 years

Glad that almost anything and everything that could happen is covered under the geek squad protection:)

Haven't used the geek squad service yet but they were very informative on what i was getting and what was covered.

Make sure you get this cause it helped me when I had to send it off to get worked on

Geek Squad agents transferred all of my data from my old computer to the new computer very quickly. They take the time on pick up to go over everything with you and verify the data transfer was complete. I have used geek squad for years and would be totally lost without them.

It’s just the best because it’s the price you pay to get a good AlienWare computer

Bought for my pre built pc and definitely think it’s worth it because prebuilts can sometimes fail.

team was great had a problem they fixed it easily, very kind people, very helpful, my family was very pleased with the services as i was

These guys are always the best whenever I have an issue I’m sure they’ll be there to fix the computers they come to the house you don’t even have to bring your unit to them so I’m glad that we purchased this with the computer so we could have worry free for the next three years love you Best Buy

I am happy with the Geek Squad services I have received so far. They have installed the cyber security systems and set up several new computers I have bought there. They have also removed viruses and fixed other computer problems.

I am not a high tech type person but love using my computer. This service has been a real stress saver for me. If anything is not working as it should or I am concerned about a questionable email my Geek Squad member will investigate.

Insurance is needed with just about everything and this was optional to purchase. I did for a few more years. I feel confident they would be able to help me .

Can't say enough good about the 3 year protection. Just get it. So worth the money. If you are buying a gaming PC there are many things that can go wrong. Best Buy will repair or replace. Have used it before & was so thankful. Best Buys stands behind its products.

If i need it i have it,good piece of mind. I like the fact that its a option because i am a beginner to the pc world

Love it. Nice to know my computers covered.great price.

I’m fixing to use this for the computer we bought. Must have with kids.

It's feel a relief knowing that you are protected from virus

Our order arrived today, the box seemed previously opened… As soon as we got home, we installed the PC, got no image…. Googled the same PC and to my surprise this is a common issue. Not happy with the product, I went o. The chat with geek squad, it was useless, called geek squad, they were a lot more helpful, still no signal. Returning this tomorrow afternoon.

Great piece of mind for the value...definitely worth it.

I don't always buy accidental protection but for higher priced items that could get damaged, I always do. I have to say it is well worth it.