Customer Ratings & Reviews

This is perfect for kids in college. I now only buy laptops from BBUY because of this warranty option. I find that in college towns there is usually a best buy nearby. When I've bought other warrantys (direct with laptop manufacturer, 3rd party) I have regretted it, because kids with geek squad warranties get their laptops fixed right away, and loaners provided where the other kids suffer through remote support an mailing the laptops away.

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

Geek Squad has always honored the warranty on the faulty products I've bought from Best Buy even though there were very few Best Buy products that have failed on me.

Great value for cost. Especially with open box items it is a great deal

I got this protection from geek squad because well life happens. So far we haven't used it but for the cost for the peace of mind if something would happen to are products it a great value.

Haven't had the pleasure to use them yet however I received an email letting me know that they were there if I needed them which was great nice follow up

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Haven't needed any help yet, but I feel secure knowing help is a phone call away!! ;)

The employees are nice and friendly, most know what theyre doing.

Like any type of insurance, you only get your money's worth if your product actually breaks and you need to use it. In my case, my laptop did break and they fixed everything for free. Had I not had the service plan, it would have probably been too expensive to bother fixing at all. Very glad I had it.

Geek squad are some good ppl…will definitely refer family and friends

This is good to have incase of any accidents. I'd recommend this especially if you want to protect yourself from having to upgrade a device prematurely.

I have a toddler and two teenagers so protection plans are a MUST! I have had 2 computers that have either had juice spilled on them or have been stepped on (I know…why was it on the floor?) Took them directly to Geek Squad. No out of pocket cost and if they couldn’t fix it then you get a store credit for the amount you purchased it for. The prices of the protection plans vary based on the type of computer but it’s worth it!

I have a new computer with an upgraded OS. The Geek Squad service has been a life saver in making sure my transition and learning curve went smoothly. They have helped me several times from installing new software, compatibility issues between devices, and just getting things running right! I think I will always have a total tech plan with them, it's like having your own personal IT consultant! Good job, Best Buy and Geek Squad!

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

Fortunately, I never had to use it, but I did use it on a cell phone, earlier in the year. Seamless. Also, just having the peace of mind, in case of accidents/clumsiness, is well worth it. Also, even though my credit cards offer similar protection, I feel much more comfortable dealing with the Geek Squad, in person. Side note: at least in the store that I shop at, they are knowledgeable, helpful, and personable

I love Geek Squad! They work seamlessly across all the states and PR, which almost no other insurance companies do

Geek Squad is amazing! Always attentive and knowledgeable. I don't know what I would do without them! Totally worth the money!

Good service for setting up my TV a couple of years ago but to expensive for me as I onlyvused it one time after that for setting up my printer. The membership only knocks off a small percentage for services which doesn't justify the $200 a year fee. I would have saved more by just paying the full price. Also when I tried to set up appointment for my printer set up by phone I was on hold for 45 minutes before I gave up.

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.