Customer Ratings & Reviews
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would recommend to a friend
- Rated 2 out of 5 stars
Chrome
Chromebook Posted
They had trouble even tracking our purchase. I had to revist 5 times about returning the product.
I would recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 2 out of 5 stars
Not good
Tina Posted
Paying for squad protection should be included, thinks are already expesiveand sometimes the time past and I didn't used.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Hi Tina. Thanks for sharing this with us. We appreciate the feedback as this can help us grow our services in the future. If you have any further questions or concerns, feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 1 out of 5 stars
Geek Squad plan does not cover issues
UnhappyClient Posted
I purchased this plan "just in case" there were issues I would be covered. Since then I have had to purchase additional plans and other support help because I have had so many issues with the system we purchased. This plan was a waste of money since it does not seem to cover any of the issues we have had.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
RIP OFF
Christine Posted
pointless rip-off, if they can't fix it, and trust me they will say they can't, they will charge you to replace your computer. You are paying them to charge you more. Get the extended warranty from the manufacture, they fix and return.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
TOTALLY WORTHLESS
They want to make an "appointment" for two weeks away and that is just to drop it off - no telling how long it would take to actually fix it. My LAST purchase from this company - EVER.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Hi William. Thanks for taking time to share your thoughts with us. During this time, we have only opened up a limited amount of appointments to keep both you and our employees safe. We apologize for the delay right now. We might be able to do some work remotely if that works better. Otherwise, please keep on checking and maybe we can get you in sooner as the appointments begin to return to normal amounts.
- Rated 1 out of 5 stars
Didn’t work for me!
I purchased the insurance with my Lenovo Chromebook and while the charger wouldn’t charge the tech suggested I purchase another... it should work with the charger or be remedied but I’m just at a loss in the purchase and the insurance...
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 2 out of 5 stars
Equipment
Nana Posted
Nice servicio They are good doing this Trust them
I would recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Review
AdotJ Posted
Writing this review solely because of the incentive - write a review for a chance at $400 dollar gift card. :)
No, I would not recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Not worth it
Momofthree Posted
While waiting at the help desk, the technician accidentally broke the product I was needing help with.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 1 out of 5 stars
??? What?
Earpiecefit Posted
I know that some of these things are supposed to be easy. But some of us aren’t knowledgeable enough to assume that I know what to do. If you sent me an email on instructions, then where is it?
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Stay away!! Useless coverage
Nathan Posted
Horrible service. They can’t service a laptop in store. Told me I would be without the laptop while it’s shipped off for 10-12 weeks. That’s not an option for my school laptop. Horrible machine and horrible service
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Servive lacking
Donnie123 Posted
When I needed the protection I was charged $149 so this was not a good purchase at all. They did not do what they said that they would do so the service is not good.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 2 out of 5 stars
Do better, Best Buy!
MovieCriticRob Posted
Pretty much useless and highway robbery at its finest. Do better, Best Buy!
I would recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 2 out of 5 stars
Not sure
Wifiguy Posted
I honestly didn’t know I had this product. Was it free? I hope so. Is this 50 characters?
I would recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Terrible
nms07 Posted
Biggest waste of money. Have to jump through so many hoops to get your computer looked at. I would have extended the manufacturers warranty if I knew how bad their's was.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when appointments are not readily available. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 2 out of 5 stars
Must schedule an appt
AzDataSaver Posted
Can’t get help immediately. Must schedule an appt. I returned my laptop and the protection plan.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Awful, waste of money
Lizz Posted
Took laptop in to fix, said would be 1 mo to repair
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Let customers know if a product is known to have i
Weird Posted
Not worth it if they keep on trying to fix something they know is going to be mess up in a few days weeks or in a month. Yet they don't tell you about it and want to wait for the warranty to expire so that you have to paid out of pocket to fix what they knew was not fix.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 2 out of 5 stars
Geek squad
Samsung Posted
Not very helpful. Feel like it's an add on to make more sales. Geek squad itself was not helpful
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Worthless
Love Posted
I have to pay extra for my laptop to be repaied. Why spend the extra money when they have to send it off?
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection