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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 311 reviews

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88%
would recommend
to a friend

Customers are saying

Customers often highlight the ease of use, attractive price, and solid performance of the 15.6" Laptop. Many appreciate its ample storage and lightweight design, making it portable and convenient. Positive feedback also mentions the large screen size and sufficient memory for everyday tasks. While some users expressed dissatisfaction with the operating system, the majority of reviews are overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 311 reviews
  • Rated 3 out of 5 stars

    Nice computer for first time users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend to beginners not to people who know what they are doing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice oven/range, laptop, tv's, net gear accessory'

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience at all Best Buy stores has made shopping easy. Sales personnel have been very helpful to me!

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 2 out of 5 stars

    Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the configuration of the keyboard. Windows 10 is terrible!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A fare product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is a pretty fare one, with very average working performance, although the price is attractive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery life is less than 3 hours long I think its just the battery not really a computer defect.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Early Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this laptop about 2 months ago for our grandson. Right away it wiped itself clean. Tech support stated it was a terminal illness. Thank goodness he did not have anything saved that was important. I do not recommend this product, however Best Buy is still a great store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good computer for `10 yr old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product is good quality and works for what my daughter wanted it for

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was good at first.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen for some reason stopped working. Everything else works.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop will only be useful if near a power source

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I may need to return my laptop as its battery is not holding charge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some trouble with finding my internet connection. Seems slow.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok for The price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is relatively slow but overall does the job.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice speakers and video screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard is jamming when it's using for long time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Better than nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to get used to. Not as easy as expected.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Computer Corrupt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer worked wonderfully until it kept giving me the blue screen of death. This would happen randomly and say "critical structure corruption."

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this computer package for our son for his birthday. He opened it up and it has never worked. Unfortunately, Best Buy policy is to return before 14 days. So if you are a planner, like I am, buying anything ahead of time at Best Buy is a horrible idea. If they open the gift after the return date and it has NEVER worked they still won't let you return it. $400 completely down the drain and a completely heartbroken 11 year old.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    great for size and weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad could use better craf4smanship. Feels to cheap.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not working properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son and he is not impressed with this product at all.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an ok laptop. it did its job for what I needed it for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Laptop Bundle Quirky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP laptop is flimsy and quirky. The combination of the HP "update" tools and the pointless features of Windows 10 make this an unsatisfactory laptop. I really miss my Dell!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this laptop this didn’t connect to the WiFi. For the connection I bought extra adopter to get connection.

    No, I would not recommend this to a friend