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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.1 out of 5 stars with 167 reviews

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84%
would recommend
to a friend

Customers are saying

Customers regard the laptop's price as reasonable for its quality. They appreciate its lightweight design and ample memory. The battery life is also considered satisfactory. However, some customers have expressed concerns about the keyboard's visibility due to the small key size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 167 reviews
  • Rated 4 out of 5 stars

    Another great HP product

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third HP laptop and each one was cheaper than the one before! Light weight and reliable. The initial setup did take much longer than I expected but now it speeds right along.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    No backlit keyboard even though specs say it has

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said it had backlit key board but it does NOT so I returned it ! The computer itself was just fine but I really wanted a backlit keyboard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good specs, solid middle of the road laptop for basic functions. A little overloaded with junk apps but easily cleared out. No problems so far after cleaning up and optimizing.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Looks Good, Works Good. Also Good Price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks Good, Works Good. Also Good Price. Speedy Laptop. Just want to say love it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop is a workhorse. Easy to set up and use and a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading many reviews on many computers I selected this one. I read all stared comments. The start up time is comparable with an ssd. I like everything about the computer except some apps open slowly. But for what I paid for this computer I can live with. So far a month in I have no complaints. If you're going to complain about a slow computer then I strongly recommend spending the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Malfunctioning fan

    Rated 2 out of 5 stars

    Semi Dead On Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop had no reviews prior to me ordering it, but the laptop had great specifications and was a good sales price, so I decided to give it a shot. The laptop was destined for my sister who was finally entering the techy world and the features were a good start for her. I was looking forward to receiving and configuring the laptop and giving it a good burn in before giving it to her. I was greatly disappointed when I booted the laptop and it immediately gave me an error message of an malfunctioning cooling fan. I've never had issue's with HP laptops before, and since today's technology is not perfect I returned the laptop and ordered another one deciding to give it another chance since the specifications were good for the price. Best Buy was great to work with & and no hassles and they immediately ordered another one for me. I'm only giving it two stars for now due to the inconvenience.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great laptop. Fast and nice screen quality. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching several laptops and comparing prices with features I found this to be a good value. This laptop is perfect for personal use and has many great features without breaking the bank. I'm very satisfied with this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Great Computer for Fantastic Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw some negative reviews of this machine, but there were very few reviews. Complaints ranged from speed of processor to download time of the Windows 10 update. Found none of those issues. RAM and hard-drive were overkill, but for the price, what the? A lesser drive would have cost more. It's blazing fast, from what I'm ised to. Keyboard is difficult to see due to key size, which is the only real negative I have. Machine is solid, light, and with the large screen, enjoyable to use. I agree with the complaints about Windows 10, but that really isn't an option. Time will help, hopefully. At this price, I feel it was well worth the time it took for us to buy it.. Not doing a photo because they use a generic photo for all in this series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for College

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new laptop for college since my old laptop had battery issues. I wanted to be able to use Word and Excel, so I chose this laptop. It is fast and easy to transition from one program to the next. The battery life is great, and it is making college easier for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good for a start up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my niece was so happy to have such an easy to use lap top for high school usage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice HP i5 Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased this i5 laptop during Thanks giving break. Look and feel is nice and performance is very good. All applications are running smoothly. Giving 5 stars for performance. Definitely recommend to the friends.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for the price. I purchased this as a gift for a need that was basic functionality. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Laptop for University

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for everyday purposes. It does what I need. Perfect for school work, casually streaming videos, and listening to music. Would not recommend as a gaming laptop but for this price no one should expect it to be. Looks and feels beautiful. Pretty light for the size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has many great features!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has many great features including 3 USB ports, an SD reader, and a dvd drive. Works well for all my word processing needs. My only problem is that, since it has Windows 10, it's not compatible with my old printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The finishing and the texture on the laptop is really cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Liked it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my brother and he really liked it.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 1 out of 5 stars

    Slow and does NOT have a Backlit Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this laptop because it’s advertised to have a backlit keyboard because I will mostly be using it in a dim area. This is NOT the case. The startup is slow, and loading speeds aren’t the best. Mostly made of plastic and feels a cheap. I will be returning this as soon as possible.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Good Laptop, Good Power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom who really likes the speed and performance. I really liked the price.

    I would recommend this to a friend
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