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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.1 out of 5 stars with 167 reviews

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84%
would recommend
to a friend

Customers are saying

Customers regard the laptop's price as reasonable for its quality. They appreciate its lightweight design and ample memory. The battery life is also considered satisfactory. However, some customers have expressed concerns about the keyboard's visibility due to the small key size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 167 reviews
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the sale with so many awesome features!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Haven't used it much yet. Bought it for college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop. Not too expensive but it works for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to Homeschool my children, it is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer is great, im soo happy with this purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop didnt last long very disappointing. It made alot of noise but the battery was ok in the beginning. It did its job and I was able to get alot done. but it suddenly kept dying and than kept getting hot and than just died. I took it to a shop and they said the motherboard died so its gone. It was a waste of money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has been running well. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase does just what I needed to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi is very slow.....the device not the service!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected much much more for an HP core i5 with 8GB RAM. I bought it some months ago and I wanted to really give it a try before writting a review, but it’s time to say this laptop was a very bad choice. It is so slow to run and startup takes forever. I always supported HP but this time I was very desappointed. I have an older Acer corei3 that keeps running as fast as day 1, and much better than my new HP.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 1 out of 5 stars

    dud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard drive fried, not two weeks old. needed to replace

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Motherboard went out after a month of light use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my Mom and the computer is non-functional after very light use for a little over a month. I have not spoken to HP yet regarding their resolution, but I'm hoping to get a new replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The off on key has already stopped working. I need to return .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started to hang even when it was a new machine. Had issues all through unless the processor crashed. Did not last even 1 year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    home page is confusing keypad stopped working had to replace

    No, I would not recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Overall pretty great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop for school and this one is pretty perfect. The size is perfect and it's lightweight and thin that makes it great to carry around. It runs my art programs smoothly and overall it's pretty fast and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great hp laptop good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this product! Recommend it to anyone looking for a laptop without paying too much!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    False Ad NOT backlit keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy lists on the Features section that this computer has a backlit keyboard. NOT! I contacted HP and here is their response: I'm sorry but this laptop has no backlit keyboard. You can check this link for more information: https://support.hp.com/us-en/product/hp-15-bs000-laptop-c/15551412/model/16901633/document/c05561151

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for a first laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a first laptop, this was a good laptop. I like it, but I already know what I want in my next laptop based off having this laptop. I wish it had a longer battery life and it had backlit keys. I also wish that in addition to telling me the percent left on my laptop before it dies that it would also tell me how many hours and minutes I have left before the battery dies too. It's annoying not knowing how much time 20% is.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keyboard and problems with shipping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says backlit keyboard but when i received it it doesn't have one. Also, i paid for 2 day shipping and it took 4 days to recieve it. Wouldn't recommend to anyone wanting a working laptop that has specs listed.

    No, I would not recommend this to a friend