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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.1 out of 5 stars with 167 reviews

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84%
would recommend
to a friend

Customers are saying

Customers regard the laptop's price as reasonable for its quality. They appreciate its lightweight design and ample memory. The battery life is also considered satisfactory. However, some customers have expressed concerns about the keyboard's visibility due to the small key size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-167 of 167 reviews
  • Rated 1 out of 5 stars

    horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed a basic laptop for email and browsing..this laptop is so slow (not my internet I get great speed on my other internet connected items) It buffers constantly even just reading email....it freezes up alot also. I am very disappointed in this laptop and when I called hp they were no help at all. I doubt I would ever buy another hp product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 1 out of 5 stars

    I Don't know what happend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great computer worked really well until I went to class today and came back and had a crack screen. I did not drop it, step on it, set it down hard, hit it on anything so in all honesty I have no idea how this happened. Cheaply made is all I can figure out. I had an Asus before this and dropped it from a lofted bed multiple times onto hard wood floors and nothing like this ever happened. Maybe I got a faulty one but I wouldn't take any chances. It was also not covered in the warranty because it is a physical property and is considered an accident, even though, I honestly have no idea how it happened. So I've had it less than a month paid 420 dollars for it and to get it fixed it'll cost me 360 dollars. TOTALLY NOT WORTH IT. I REPEAT. DO NOT BY THIS.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME LAPTOP A+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS LAPTOP WAS JUST WHAT I WAS LOOKING FOR. POWERFUL FOR SURFING THE INTERNERT WITHOUT ALL THE BELLS AND WHISTLES. A++++++ 5 PLUSES FOE ME.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Affordable laptop for light users

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for a student or someone that does light tasks on their computer, such as web browsing and document editing. Over time, I expect this laptop to become much slower and bloated, but for now, it's fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I’ve ever had. I would recommend to anyone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Drivers delete themselves

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop a few days ago. Had to update windows 10. Then the audio driver stopped working. At Geeksquad now and they couldn't find a update which I looked for already. HPs website doesn't even list this model number. So they have to do a system restore and see if that even works.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 1 out of 5 stars

    Don't buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it less than a month ago and the hard drive already is shot out... Also the factory warranty does not cover the fact that it's terrible and doesn't cover it...

    No, I would not recommend this to a friend