Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Customer Ratings & Reviews

Your price for this item is $303.99
Clearance
The comparable value price is $379.99

Customer reviews

Rating 4 out of 5 stars with 46 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

80%
would recommend
to a friend

Customers are saying

Customers are satisfied with the large 17-inch screen and the unbeatable price of the 17.3" Laptop. However, some customers have expressed concerns about its slow performance, stating that it is slower than their older computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-46 of 46 reviews
  • Rated 5 out of 5 stars

    Bought this blind, good buy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement laptop, this I very suitable!!!

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    Very slow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is slower than what it was replacing!! Terrible performance!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    Very slow, unusable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS LAPTOP. It was slow out of the box, even after installing all the updates and taking recommended steps to boost performance. With literally no programs open, the laptop was capping out the 4GB RAM and even the disk space. You could probably boost performance by installing more RAM and a better hard drive, but you might as well just buy a better lapto. I called Geek Squad and they even recommended returning it, which I did for a full refund of the laptop and protection plan. Note that this is a review of the product, not Best Buy. I was pleased with the service, and the return process was easy. Just take it to a store with all the parts and receipt.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Great... until it suddenly wasn't

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excited to get this laptop considering the price, screen size, and hard drive size and I actually enjoyed using it... for the first two days, until I suddenly turned it on one morning and the screen does not display. I was very gentle with the laptop and did not overuse it so I have no idea why it does not display any graphics. After trying countless different solutions, none of them work and my laptop is basically an expensive door stop now. I don't post reviews but I had to for this just because I was so annoyed and frustrated at it all. Pleeease be careful buying HP laptops and if it's too good to be true... it is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    awesome laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im currently a highschool student and junior firefighter this laptop runs very well and at an exelent speed does everything i need it to exelent for students and others...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer for navigating and good screen quality

    I would recommend this to a friend
Sponsored