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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 46 reviews

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80%
would recommend
to a friend

Customers are saying

Customers are satisfied with the large 17-inch screen and the unbeatable price of the 17.3" Laptop. However, some customers have expressed concerns about its slow performance, stating that it is slower than their older computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 46 reviews
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    Unbearably Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seemed like a great deal for a 17" at $100 off, but as it moves between 100% CPU usage and 100% hard drive usage (in task manager), while I am doing nothing else on the computer but surfing the Internet. It means that this computer is extremely slow. It also took over 2 hours to upgrade to the latest version of Windows right when I turned it on. Unfortunately, this will get returned. Spend the extra $100 to $200 to get a computer that will actually have a decent speed. This one is too slow, even to just surf the internet. On the plus side, I do like the textured surface of this laptop as something a little different and it is surprisingly light weight for its size.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Reliable

    Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife. It is not the fastest one available, but it has been very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Memory

    Rated 4 out of 5 stars

    Great price for a 17 inch laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is hard to beat. The memory is just barely adequate (4 gb) though. Seemed to run well so far. Should be running faster when used for Linux OS as dual-boot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid laptop for streaming/internet browsing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after returning a Macbook because I was not a fan of the Mac OS. It's a solid laptop that will let you browse the internet and stream Netlfix/Hulu. Can't really recommend it for anything more than that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop for decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Daily Deal about 2 weeks ago, and so far I have been very happy with it. I gave it 4 stars mainly because I don't think anything deserves 5 of them.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 3 out of 5 stars

    Pretty Slow.....

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My now 12-year-old was happy with this laptop initially (it looks nice and the large screen is great), but he has barely used it over the past year because it's too slow! I assumed the issue was due to his gaming and the processor not being up to par for that. But even using Microsoft Office was a challenge recently and browsing the web was frustrating as well (and we usually have excellent internet connections in the house). It's surely not the worst, but I regret not doing a little more research before making this purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for the money. Purchased for my 76 year old mother. I didn't want anything to difficult for her. So far, so good she hasn't messed it up. She uses it for email and online games. Only complaint I have is the power button. Sometimes it take a few times of pressing it to turn the computer on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for schoolwork

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a nurse and MSN student this computer is perfect for what I needed. It has plenty of memory and turns on and logs in quickly. My 9 year old Dell laptop took 10 mins to log me in. I was skeptical about HP because I’m a Dell fan but I am very satisfied with my purchase. It was a Deal-of-the-Day.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    Slow as shi***

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop needs 8gig of ram bare minimum! 16 gig would make it fly. The problem is it can only be upgraded to a 16 gig which makes the 4gig stick of ddr4 useless because they dont make a 12 gig stick. You need two 8 gig sticks at around $100.00 a pop! So just buy one 8 gig stick if you want a little more speed. You will have to spend $40.00 to install it as the whole laptop needs to come apart to put it in. No easy access doors like on some laptops. 12 gig a ram will be much better tgan just the 4 gig which barely sparks a fire under the butt of this thing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Backup computer, Price

    Rated 5 out of 5 stars

    Love everything about it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with great value. Absolutely wonderful backup computer I am very happy with this product and it is great value for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs are pretty good for a beginner laptop user. It has a big screen for families to enjoy movies. With this slim design it can easily fit inside your laptop bag/carrier. I bought this laptop for my sister to work from home.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 4 out of 5 stars

    Bigger memory, large screen size.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 17.3 screen size is large enough for videos and other projects work. The one T.B memory is ok for more storage.

    I would recommend this to a friend
  • Cons mentioned:
    Freeze, Slow

    Rated 1 out of 5 stars

    Returned to Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slower than my 4 year old computer. Froze up repeatedly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for basic computer needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for someone who just wanted a simple computer for browsing, watching videos, etc. No complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 4 out of 5 stars

    nice computer for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for in house home computer. Nice big 17 inch screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow AF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price when on sale for $279, but uber slow, and I only use for checking email and surfing the web. Going to return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Nice Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very good nice size screen and very fast thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big laptop has everything I need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. It's a little slow when connected to Wi-Fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very intrigue about the laptop. I would truly recommend this to all my friends. Best buy made it even better for me to enjoy

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Great laptop for a college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop so much because of the screen and it's slightly light for its size. I just wish it had a backlit keyboard.

    I would recommend this to a friend
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