Customer Ratings & Reviews

Such a relief to know this magnificent piece of technology is protected from basically anything and everything and that alone eases much of the anxiety that comes along with playing such a beauty of a system and expensive object.

Highly Recommend getting this GSP Plan for your Xbox!

Very quick and simple in and out, very efficient service and overall great

I just bought and i never used directly with the xbox .the unit is working properly and hope to have the chance to renew the insurance that is excellent option for this kind of equipment

I had an incredibly frustrating experience with the Geek Squad at the Best Buy located at 261 W 2100 S, South Salt Lake City, after receiving a used and faulty Xbox controller shipped to my home. The ordeal, which spanned from Friday, April 19, 2024, to Saturday, April 27, 2024, was not only lengthy but also completely unsatisfactory. Upon visiting the store, the Geek Squad manager explicitly stated he was “not emotionally invested” in resolving my issue. His indifference was shocking and completely unprofessional. Further adding to my disappointment, I spent over two hours on the phone, desperately trying to reach someone who could assist, to no avail. The lack of competent support and basic customer service skills was startling. When I decided to leave the faulty controller with the Geek Squad team, the manager had the audacity to threaten to charge me for it. It’s baffling that a brick-and-mortar store can’t replace hardware that needs testing to confirm if it works. I deeply regret purchasing the Geek Squad protection plan. It has not only been a waste of money but has also caused significant psychological distress. This was probably my last time using any Best Buy product. I would have been better off financially and emotionally if I had simply bought a new controller elsewhere. This experience has completely eroded my trust in Best Buy’s Geek Squad, and I would strongly advise against relying on their services.

Crisp graphics , amazing gameplay. Im a fan for life

best 2 year plan must buy if anything happens geek squad is there for you for any problems of electronics

Love the look, so quiet, what an upgrade to game consoles. I rarely hear the fan come on. Long time PS fan and this is my 2nd Xbox console. Not a fam if PS’ new OS, but don’t like X’s either. It is intuitive though, just ugly. I go back to my PS due to the better prices/sales of online services. Still, the switch is slowly happening.

The whole reason I went to best buy over elsewhere was the protection plan option, good for electronic items you want to make sure continue to work correctly

is so cool and is big and can playing games me son likes

Beautiful experience at Best buy they are some friendly people

Cheap insurance when you consider how much we parents invest in these gaming consoles for our kids. I spent well over $700 for this years big hit for my boys. And it’s good to know their system will be either fixed, or replaced with a brand new unit. If Geek Squad can’t fix it.

This is a great system to buy for family time! The whole family can enjoy this game system!

great way to protect your stuff! never forget to add protection!

The xbox series S works great! The controllers are the problem. The first controller stopped working with batteries, so i bought rechargeable batteries. Which did not fix it. Geek Squad sent a "new" controller, which Microsoft said was refurbished. Best buy told me to call corporate. They can't send another because I was already sent a "new" controller. The A and B buttons on the second controller currently don't work. How can he play a game with no controller???

Geek squad is waste of money because most of the electronics will break after year 2/3 but more than that if u don’t use it you basically paid best but for no reason & therefore will be treated like a donation to them cause there’s no percentage of cash you’d even get back !!

There’s a palpable sense of excitement that you usually get from hooking up a new game console that the Series X almost immediately lacks because its operating system and user interface are absolutely identical to the Xbox One. I wish the Series X had more of its own identity in that regard, but it’s certainly quick and easy to navigate. Aesthetically, the console is a bit of an eyesore. It’s basically just a big featureless matte black cinder block sitting under my TV. Some color variations or a slim model would definitely serve the Series X well. That’s the extent of my gripes, though. Setting up the console was a total breeze, carried out almost entirely via the Xbox app on my phone, which was definitely a new experience. The controller is exactly what you’d expect, but Xbox controllers have been perfect since the days of the 360, so there’s no need to fix what isn’t broken. The system runs noticeably faster and smoother than its predecessor, and it is absolutely dead silent. As in seriously, it does not make a sound. I took Halo Infinite for a spin (after beating it on my Xbox One) and the graphical and performance upgrades via the Series X were immediately apparent. It looked truly beautiful; almost three-dimensional and lifelike. I’m excited to see how it runs Jedi: Survivor. The 1TB internal hard drive is nice at a glance, but I filled up over half of it after installing just six games. Additional storage is going to eventually be necessitated, but be aware that many external hard drive options can only store games that are optimized for the Series X; you’ll have to move them over to the console to actually play them, though non-optimized games will play just fine. But my hope is that better (and more reasonably priced) storage options are somewhere in the pipeline. If you’re a longtime Xbox fan, you’ll find with the Series X that you’re essentially getting a faster and appreciably more powerful Xbox One, so whether it’s worth the upgrade is a decision for you. It’s been three years since it launched, and only recently has it finally started getting some games that require its horsepower and cannot also be played on the Xbox One (such as the aforementioned Jedi: Survivor). The quantity and quality of games (exclusive or multiplat) that can only play on a specific console are truly what determine whether you need to own it, and it seems like the Series X is only now beginning to justify itself in that respect. Older games that have been optimized for this system unquestionably look absolutely incredible. As with all consoles, it’s just going to be a matter of whether the available game library makes the Series X a must-buy or a pass for you.

Not only is Best Buy a great store to shop with but their online store is very easy, very refreshing, and makes me feel very safe. The fact that I was able to purchase a birthday present for my son 2300 miles away and have my daughter pick it up was just great. Then, to also offer the extended warranty makes me feel great as well. I couldn’t be more happy than I am now with your company so thank you!!!

Getting the 2-Year Accidental Geek Squad Protection was hands down one of the smartest moves I've made for my tech. It's like having a guardian angel for my gadgets. Accidents happen, right? Well, with Geek Squad, I'm covered. The process is hassle-free – no need to stress about spills, drops, or unexpected mishaps. They've got my back. The peace of mind that comes with knowing my devices are protected for two whole years is priceless. Geek Squad's customer service is top-notch. I had an issue, reached out, and they were on it like superheroes. Quick, efficient, and they really know their stuff. Whether it's a laptop, phone, or any tech treasure, this protection plan is like a safety net for my digital life. Sure, it's an extra expense, but trust me, when life happens, and it always does, you'll be thanking yourself for having Geek Squad in your corner. It's an investment that pays off when you least expect it. Highly recommended!

Everything is good expect for controller..feels cheap and batteries have to be replaced instead of charging the controller with a usb cable.