About this item
You're excited to buy a new Xbox console — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.
If you accidentally damage your product while handling it, we'll take care of it.
Enjoy peace of mind knowing that you're covered if the unexpected happens.
If there's a failure from normal wear and tear, we'll repair it.
This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity.
If the controller that came with your console stops working, we'll replace it.
Get a one-time replacement for the controller that was included in your original Xbox console box.
If your Xbox console won’t turn on because of a power surge, we'll fix it.
If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike.
You'll never pay for parts and labor.
100% of the costs of parts and labor are covered on qualified repairs, with no hidden fees.
You can transfer your Geek Squad Protection.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
When something goes wrong, we're always here to help.
Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.
These are the latest benefits that apply to new purchases. Refer to the terms and conditions from your date of purchase for a complete description of coverage and exclusions.
AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
General
Product Name2-Year Accidental Geek Squad ProtectionBrandGeek Squad®
Other
Plan TypeGSPUPC400025370070
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- A: AnswerHi there. Thank you for your great question! I'm sorry you're running into issues with your Xbox controller. You are absolutely correct. You just need to bring everything that was in the box and we'll be able to swap it out for the same unit or similar model. To get started, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
Answered by GeekSquadSupport
- A: AnswerYes it covers the controller as well
Answered by Rami
Q: QuestionIs this a replacement plan or we try to repair and then get you a new one?(6 answers)
A: AnswerMy experience was on a Xbox one, was sent in for repair, then determined a replacement was the answer. With a less than 2 week turn around. I guess not bad for a $50 plan on a $186 repair into a replacement. But once the 2yr warranty expires that’s it, you can’t renew the warranty.Answered by Frostybrew
- A: AnswerHi Mario. Thanks for your great question. If you exchange the controller under the 2 Year Geek Squad Protection, it does consider the plan fulfilled. So to exchange that replacement, you would have needed to purchase the protection plan on that replacement. I hope this helps and makes sense. If you need help, please reach out to your local Best Buy and they can clarify the process. You can find information about your local store at www.bestbuy.com/storelocator.
Answered by GeekSquadSupport
- A: AnswerIf you bought a controller separately from the console meaning not bundled with the system and have a geek squad protection plan on that accessory then you can simply grab one off the shelf and exchange it. If you're trying to return a controller that was bundled with the system then according to their policy, they have to order one and a new one will be shipped to you. Can't do a simple swap or exchange even if they have a controller available on the show floor. That was my experience this past weekend and I'm currently waiting on my controller to be shipped. Wish this bit of info was outlined in advance when purchasing a protection plan.
Answered by Jeff
- A: AnswerAS of 9/22/20 they offer you $40.00 for the original XBox One. You'll need to give them the controller and Kinect with it to receive that amount. I looked up a few other trade ins and this is what I found. PS4Pro you'll get $175.00(gamepad must be given also.) XBoxOneX along with the gamepad turned in with it you'll receive $175.00 Nintendo Switch(the original model,not the new lite model) also $175.00 Hope this helps.
Answered by Markis
- A: AnswerHi there. Thanks for your question! You absolutely can go ahead and pre-order the PS5 and then add the Geek Squad Protection afterwards. You should be able to either head in the store or call us at (800) GEEK-SQUAD or (800) 433-5778 to get it added on.
Answered by GeekSquadSupport
Q: QuestionWhat is the price of the warranty for the Xbox series x.?(2 answers)
A: AnswerThey offer a two year Geek Squad plan for XBox Series X for $70.00 I was able to pre order one this morning and added the two year plan,$70.00 for it.Answered by Markis
Review Summary
Rating 4.8 out of 5 stars with 1931 reviews
4.8Rating by feature
- 4.7Value
Rating 4.7 out of 5 stars
- 4.9Quality
Rating 4.9 out of 5 stars
- 4.9Ease of Use
Rating 4.9 out of 5 stars
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
2-Year Accidental Geek Squad Protection
4 payments starting at
$15.00
with