Customer Ratings & Reviews

Helped a bunch no questions asked! Highly recommended

I always get the feel squad warranty, highly recommend

I always use geek squad protection for all my devices

The warranty makes life so much easier wth this plan.

Never go wrong with Best Buy Geek squad protection

Purchased this for protection since it will be used daily

Great service would recommend this to all Best Buy customers

Definitely buy this cause it's great to have. Excellent tesm

Decent laptop overall. The headphone jack is only output and there's no thunderbolt connection but as long as it's plugged in to wall power it runs my most intense games smoother than my slightly older desktop PC.

Agent at North Fayette Pittsburgh was not knowledgeable at all. Took my laptop andcsent to service center when laptop was still under manufacturer warranty. Now they want to charge for the service. Have bern trying to contact Geek Squad manager for over a month. Left voicemail, 2 messages, and an email. Still no response.

If your device needs to go out for repair, refuse! You may wait weeks before hearing anything. The auto repair status is basically about shipping. And when something about the repair does happen, they don't update it. And don't expect any real repair agent to talk with you. Sadly, after hours of automation and waiting, you will get a friendly person on the phone, but they know nothing different from what you see online. The horrible lack of communication is one of the worse I've ever encountered. No way to escalate. No way to talk to someone who actually knows anything about your specific repair. Hopefully we will hear about our repair soon. And once we get our device back, I will let the local manager know and demand a full refund. And I might never buy another product from Best Buy. Really sad, I used to love Best Buy. Those days are gone.

Good back up warranty never know when things might happened

Geek squad answered all my questions very nice ppl

its a good protection to have it provides answer with your laptop and reliable services

They did an amazing job! Super fast. Thank you guys so much

Love that I will always have theee support no matter what

They helped me and gave me no Problem at all very helpful

Worth every penny. I’ve used geek squad before and they were extremely helpful.

It was good but it expired and that's when I needed it.

this computer my 11 year old loves...very easy to set up