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Customer reviews

Rating 4.4 out of 5 stars with 453 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 453 reviews
  • Rated 4 out of 5 stars

    Geek squad purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure they would do good work just never had to use it. Heard great things tho

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would even if not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DJI Air2S is one of the best products out of this company. There are a few things missing to make it the best, but then there would be no need to buy any other DJI products. The size, the Lens, the versatility. What I would like to see are waypoints like the M2, the apertures settings like the M2P, zoom on photos like the M2Z, battery life like the M3. I know that is asking for much, however when DJI coupled the A2S with the RC Pro smart controller - they made a beast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Drone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DJI Mini 3 is a stellar drone, boasting impressive features and user-friendly controls. Its compact design doesn't compromise on performance, delivering stunning aerial footage. For beginners, investing in the two-year protection plan is a wise choice, offering peace of mind and ensuring a worry-free flying experience. A must-have for anyone diving into the world of drones!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keep your drones safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the protection for my Drone. Im usually quite good with protecting my electronics, but it feels good knowing ill be taken care of if i go into the store and i have geek squad (just in case) something happens im not expecting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought drone and a sensor was not working, and I brought it to Best Buy Service. They took the old drone, and they gave me a new - brand new one. What a great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confidence my purchase is protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely get this excellent value. Hopefully I won't need to use this but I definitely understand things just happen with electronics and especially a camera drone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy at the desk who helped me was super nice and talked through everything with me and helped me get the best deals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drone refurbishment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience was epic. I wanted to get some type of closure when it comes to the state of my drone. They provided a way as well as technology to truly complete the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drone fell within 2 week timeframe from when I first purchased. Got an immediate replacement. Great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already used it for my first video and it was amazing vertical videos for networks, time lapse tracking camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes would recommend this coverage, Done crash was covered on this protection , picked up replacement in store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek has compensated me with a new drone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im getting a new dji mini 3 after i broke my previous one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always feel safe having this protection. Great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most Definitely if your planning on buying a drone or anything else,this plan geek squad is highly recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lost My Drone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this covered lost drones but for what its worth i guess it’s worth it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never will I spend a dime with this business again. They act as if the they have the repair world cornered! They took my device in for repairs not telling me at purchase the geeks would handle repairs. This is my second time spending over $2000.00 On a drone. Only the Joliet store have issues, I will say that.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hey there. Thank you for taking time to bring this to our attention. I'm sorry to hear about this poor experience and the inability to get adequate assistance. It's always frustrating when communication doesn't line up. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great for kids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a drone but it's not safe for kids, my nephew really wanted to try it but I was afraid he would hurt himself. I tested this drone yesterday and really liked how easy it was to use and how well it handles for children and beginners. The controls on the drone are very tight and very easy to maneuver anywhere, and the joysticks on the controller are so sensitive that you only need to move them a little bit and it will respond accordingly. The altitude hold function works as well, which is much better than the last kid's airplane I bought a few years ago... That drone wasn't the greatest, it would slowly drop to the ground when hovering instead of locking altitude and staying there. This drone will move up and down in small increments while hovering, almost equal to no movement at all, which is really impressive. However, it will move horizontally and is not fixed in place. The paddles are all protected so they won't accidentally hurt kids or anything else in the house, and the lights are really cool. The size of the controller is perfect for both children and adults, and it's not too big even for a 3 year old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small but mighty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought the drone was small, not quite the size of my hand, then I unfolded the arms and realized it was actually a decent size. It's very easy to use, the best feature is the one button take off and landing and of course the 1080 resolution camera. The photos and videos are clear enough, I would have thought that a drone of this caliber would be just a toy, but it's not, it can fly freely like a bird outdoors. With responsive controls and stable flight performance, this drone provides an impressive flying experience. I crashed it several times while I was learning how to operate it, and it is so durable that you just need to replace the included paddles on it and it will fly as normal as a new machine. It comes with two rechargeable batteries that allow the drone to fly for about 10 minutes each, perfect for my needs. It's a fun drone for the money. If you are thinking of getting one, this is a good choice because it is more than just a toy I think.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting into fpv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all in 1 solution for getting started with fpv. Takes flying a normal gps drone to another level. Thrill seekers will enjoy this. Full acro fpv drone with gps fail safe integrations. Note that props are in shot by default. Can be cropped in settings. 24fps coming soon per potato jet interview with dji on YouTube. Oh and yes you will crash. I’ve crashed 3-6 flights. Download the dji virtual simulator for practice with a game console controller first. I luckily only have crashed when flying low. No damage found.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drone is great. Ive bought a few cheaper camera drones and they weren't nearly as good. This is definitely worth it. Captures great footage and is very easy to use. It's stable in the wind. The cheaper drones will list in the wind. This drone stays steady and can go far. I'm happy with this drone. I wouldn't buy anything less than this. Ita the cheapest you're going to pay for a decent drone.

    No, I would not recommend this to a friend
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