Customer Ratings & Reviews

They are really nice team, very professional and explain everything really good!!

My previous was dropped off the top of a moving car. It still functioned but it was starting to have its malfunctions. The person who tried to fix it at Best buy tried very hard and I appreciate her. But I still had to get a new phone. Not their fault.

Great way to get the phone protected and really affordable.

Very Quick and Technical Best Buy store GEEK SQUAD Professionals. I am very delighted they came over ON TIME and they were very JOVIAL and Friendly and answered all Questions thrown at them while they INSTALLED & SET UP my SONY BRAVIA XR 55" OLED TV !!!

I always have the best experience here. Everyone is kind, knowledgeable and attentive.

Got this for my cell phone. I'd had a Moto G and loved it but it got full and so I wanted another with more memory and features. Got the Moto G7 Plus and love it! Added additional memory and it is better than the second highest phone they had. Battery lasts forever! Can go for a week, sometimes two before having to charge. Tons of memory. The camera is great front and back. Sound quality perfect. Easy to use and is just a real workhorse. But as much as it cost it was well worth getting the extended warranty, just in case even if just for peace of mind.

Didn't realize that I had to pay about 70$ to replace my $300 Moto Stylus and that doesn't include the initial $70 I paid for the protection plan. The salesman was a bit misleading when I bought the warranty.

Best Buy workers set up my phone with all the bells and whistles. Will always buy my phones here.

Protection approved and I would gladly see service from these GEEKS.

This is a great phone. I have been using it since 2019 and it's smooth to use, easy to understand. The battery life is ok but could be improved. The storage space is great for my use. I would recommend this phone to other potential buyers.

Although I haven't had to use the warranty on my phone or any of my other devices I'm really glad I decided to purchase it. Having a warranty incase anything happened to my phone such as the screen getting cracked, stops working, etc. gives me piece of mind. Phones and electronics are too expensive now to risk not getting any kind of warranty on it and then something unfortunate happens.

I really enjoyed the Google Pixel 4a except for the fact that the battery drained very quickly. I found that I was constantly putting the phone on the charger and waiting, way too often. There must be a way to improve this flaw in an otherwise really cool android phone.

Is a really good phone to have lots of features specially nice cámara beautiful pictures you can get very practical easy to manage. Now getting ready for the plus

I hope I never have to use the extended warranty for my cell phone, but I needed to protect my investment. I had an extended warranty with Best Buy for a very expensive Samsung Plasma TV that failed a few months before the extended warranty expired. Best Buy honored the warranty and I received a brand new TV of equal value because Samsung no longer made the part that failed in the old one. I am very happy with Best Buy and the Geek Squad in getting the TV issue resolved.

I always purchase the protection plans for my electronics and this time I almost decided against it because I've never had to use the plan. Was I ever glad I went ahead with the purchase! Don't ask me how, but I've never broken a phone, this time, I shattered the screen! No problem! Went into Best Buy, they looked up my plan and problem was solved. I walked out with a new phone, no questions asked.

Great to have peace of mind in case of damage I actually had to use it before so it's worth every penny

Geek Squad made replacing my Samsung Galaxy S22+ a breeze. I was able to be seen before my appointment and the whole thing took less than 15 minutes!

Geek squad protection is fast and easy if anything happens to the phone.

I mean, if you don't want to pay the full amount upfront and want to finance your plan, go ahead! I recommend the latter because you save money, HOWEVER, I think paying monthly ensures your protection a bit longer which is worth the investment.

So here is the skinny. I am off the reservation of conventional cellphone plans and there is no insurance to protect me. So the Geek Squad is gonna have my back. The idea that I pay up front and if my phone takes a flying leap off a building they will humpty dumpty the phone or give me a new one is what I need to sleep at night. So until the I need to shine the Geek Squad emblem in the sky I will rest knowing they are lurking in the shadows ready to pounce at a moments notice.