Customer Ratings & Reviews

i purchase my vacuum hoping that it was. a little more suction considering it was a little more expensive that your average. it’s a good vacuum but not great so i would give it an average rating .

[Employee of bestbuy] I had a Dyson vacuum and a Crosswave go out on me within a couple of weeks of each other, and the items being 2 and 3 years into their protection period. These weren't the first times that I've been happy for Geek Squad protection. Both were exchanged with little question and little time at the store. Do yourself a favor and get the protection! You bring your (protected

Bust overall protection program to have very easy, simple straight to the point

Great customer service! We have yet to use the service given that we just got our Dyson. But if needed I’m positive we will be well taken care of.

Its a need in the house . Best vacuum ive ever had in my life .

I haven't had a chance to get the service but the staff have been really good and helpful

Geek Squad Protection is a no-brainer… I go out of my way shop at Best Buy and sometimes pay a couple dollars more to be able to have access to the GSP service/plans. A little bit of patience and trust in Best Buy, and you will save yourself a lot of headache, and in the end, money! They care about supporting their customers and the products they protect through Geek Squad. They were able to address the issues I was having with my vacuum and when they couldn’t repair the pieces that wore down, they honored their commitment to their GSP, and replaced my Vacuum. Thank you, Best Buy/ Geek Squad. I will always get GSP and you should too!

I have not had to use this specific one, but I have for others in the past. Best Buy warranties are the best over anyone else

Have not had to use yet, but the 3 year protection lets me feel better about buying a really expensive mop.

Good vaccum. The suction is strong and also it is not too heavy.

Had to use my Geek Squad warranty for my tv and that whole process was easy. Called it in, was easy. Technician came out and he was friendly and helpful. Whole warranty process was excellent.

I get the warranty with everything I buy, it’s always been a quick and easy process for replacement

Havnt had to use this yet but i feel good that i have the piece of mind its there if needed.

Getting this accidental insurance actually works. I accidentally dropped it and the casing broke. I took it in expecting them to replace the casing. Instead they told me to leave the broken one with them and go get a new one!

I haven't had to use it yet on this product but have had to on others and they definitely came through for me

We bought it just in case we may need it since it's a product we have never used before.

Love the protection plan through geek squad. It is really the only one I consider buying because of the accidental damages being covered.

Got the warranty to cover a Tineco stick vacuum. That vac had a design flaw and I had to bring it in twice for replacement. No questions asked - quick and easy, BB just replaced the vac! The warranty is a no-brainer purchase add-on for items like this, IMHO.

Always a great investment for any electronic product you purchase

Honestly, I cant recommend this vaccuum enough. It does the job, has great battery life, nice attachments, and is very lightweight and user friendly. My only gripe is the steep price, but you get what you pay for. I had the model below this for over 6 years and it still worked like a charm when I gave it to a family member.