Customer Ratings & Reviews

I only got 2 min one time and 10 the other. As a handicapped it was a lot of trouble.

I have had my little robot helper for some time now and I still love it. I can be cleaning the kitchen or sitting in the computer and my Scarlet will be roaming around doing her thing. The battery life is about a solid 45 minutes. However, I would love if the battery life could be extended longer so that I could keep it running longer since my dogs shed all of the time. The vacuum is smart and it vacuums around items carefully. I am just happy that my floors are hair free without me having to vacuum manually every day. I would like to add that I live on the 2nd floor with bamboo floors and this vacuum makes less noise than a regular vacuum so I am sure my downstairs neighbor appreciates it! I personally do not use the "Juice" option, but I am a big fan of the "Go" & "Waffle" settings.

The protection warranty was a savior for us. After the second Dyson breaking, I had enough of it and went with a Shark. Most importantly, the process to replace was extremely easy and the warranty has shown to be well worth the investment.

I love Geek Squad’s service and their commitment to solving the issue correctly the first time. I’ve used their services for laptops, vacuums, dryers and more. I have always walked away very happy as a satisfied customer. There have been a couple times when I was lucky enough to not need the service I initially paid for but for the times I did it saved me a lot of money in the long run.

It’s like the Amex, never leave the store without it. It’s the time when you don’t buy it when it becomes the time to need it the most.

Help me get my stuff repaired and gave me the peace of mind that I could just repair my items if anything happened to them.

Awesome experience, purchased the 2 year additional warranty. When the unit died at 1.5 yrs best buy replaced it with a brand new unit. Love this service

I can't recommend the geek squad protection enough. it works they take care of you when the item dies...worth it

[Employee of bestbuy] The 3-year Geek Squad Protection plan recently saved me from a costly repair, and I couldn’t be happier I added it. The process was smooth, fast, and completely stress-free. They handled everything professionally and got my device taken care of without any hassle. Absolutely worth it for the peace of mind — highly recommend adding it to your purchase.

This is perfect. If there is any problem with the machine, they immediately take it back and offer you something else you’d like.

This is the best sweeper I have ever used. This protection plan ever. If it stop charging, or the belt breaks. Call the store and explain problem and you get a new one. If they are out of them, your service person will order you a new one and its shipped right to your house. Win win!

The Shark Matrix robot vacuum does a good job overall—it picks up a surprising amount of dog hair and keeps the main areas looking clean. However, despite the promise of “no spots left behind,” I’ve noticed it consistently misses around the edges of walls, furniture, and tight corners. For almost $400, I expected a more thorough clean, especially compared to a cheaper model I had before that seemed to cover those areas better. It’s not a bad vacuum by any means, but I’m not sure it’s worth the higher price tag.

Never had any issues with products after purchasing geek squad protection

I love having warranty for products that I know will be in my household for a long time. Best Buy makes it easy and simple to upgrade or replace as needed. No issues.

Geek squad protection is a must for products. Rather be safe than sorry

[Employee of bestbuy] I have always had my eyes on this vacuum and I finally pulled the trigger. I have two dogs that shed a lot and this helps so much! This cordless vacuum is portable and convenient. The different attachments are also helpful for different situations. It’s very easy to disposable of the hair it sucks up. No tangles, no mess. It’s held up really well.

Forgot I had it. They tested it and replaced it for me so I’m got another protection plan.

I jist want to say thank you to geek squad. When my handheld fragged on me, they were able to help me. Keep doing what your doing!

I feel reassured knowing that my product is protected against possible accidents or defects.

Purchased this for my Shark stick vacuum as I'm tired of my older Dysons breaking (and their warranty call center is slow and not helpful). Also purchased this for my LG OLED TVs as well. I'm not usually big on protection plans, but for certain items that I know can have a tendency to break, it's worth it to have that peace of mind knowing that you can return it for a replacement.