Customer Ratings & Reviews

Great price for the service. Awesome customer service

very good service. im a happy customer. I will recommend to others.

Haven't had to use this service but I'm glad it's there in case I need it.

I did the mounting myself with the direction and support from agents

You guys are amazingly great at what you do for us!!

WARNING!! I bought the computer for a family member who lives out of state and purchased the Geek Squad Protection for it for 3 years. Computer broke, and they went to take it in - only the original purchaser can take it in to get it repaired. I went through 6 phone calls, she went through an hour trip before we finally had to "switch" the ownership of the protection plan to her. The Best Buy customer service told us one thing, while Geek Squad told us something completely different. Before you buy - be aware of this pain of an issue

My experience with geek squad protection plans is two thumbs up!

recommend 100 % , You have to get geek squad will all computer purchases

Have yet to use this but hopefully won't have to. Would update upon use.

Never skip out on purchasing this...you’ll have no worries afterwards

Love the help. Best buy geeks are the best. Really!

I have much less stress knowing that I have Geek Squad Accidental Protection, obtained at a reasonable cost.

Depending on which representative you speak to different information is given. For example when buying the product they stated if the product could not be replaced by the estimated time then they would give a store credit for the market value of the product. But when the date came by they stated they have 30 extra days to get the product repaired. Been waiting about 3+ weeks and no estimated time can be established when I will be getting the product or replacement back. Second time I run into this issue at 2 different Best Buy’s.

it good to have item if you are buying it for a kid.

I probably won'''t need this, but I figured better safe than sorry!

I have many many protection plans with BB and GS, love them all

I don't have geek squad but I WOULD like to have it

My rule is to get the protection on anything that cost more that $200

I always buy the warranty and geeksquad is the bes

Can't live without it, not only are kids clumsy but we adults are also.