Customer Ratings & Reviews

Havent had a reason to use the service yet but when i do ill let youll know

Totally overpaid would not recommend doing it to nobody totally a waste of money

I’ve had the PS5 for a while and overall it’s been a solid system, no issues with performance or anything like that. The only thing I ran into was looking into the warranty, and it turns out it doesn’t cover theft, which was a bit disappointing. Outside of that, everything else has been fine and it works as expected. Just something to be aware of if you’re thinking the warranty includes more than the standard manufacturer coverage it does not ocver theft or loss unfortunatly

Geek Squad is absolutely amazing! Their service is fast, friendly, and super helpful. When I had an issue with my PS5 from Best Buy, they made everything easy to understand and walked me through each step of the repair process. The staff really know what they’re doing — professional, polite, and always ready to help. The protection plan was totally worth it! It gave me peace of mind knowing that if anything went wrong, Geek Squad had me covered. They handled everything smoothly, from checking the warranty to setting up the repair. Final Verdict: Geek Squad is top-tier when it comes to customer support and product protection. They truly care about helping their customers. Big thanks to Geek Squad and Best Buy for keeping my PS5 in good hands!

Dear Best Buy Team, I am writing to express my sincere appreciation for the outstanding service I recently received from Geek Squad. After purchasing a new device, I decided to take advantage of Geek Squad's support services, and I could not be more impressed with the level of professionalism, expertise, and convenience they provided. From the moment I contacted Geek Squad, I was met with friendly and knowledgeable technicians who took the time to understand my needs. They guided me through the setup process, ensuring everything was working smoothly, and went above and beyond to offer valuable tips and advice for optimizing my device's performance. It was clear that their team is both highly skilled and genuinely passionate about providing top-notch service. What truly stood out was the attention to detail and the personalized approach I received. Geek Squad technicians made sure all my questions were answered and that I was completely comfortable with my new equipment before finishing the session. The convenience of having access to expert support, both in-store and remotely, makes Geek Squad an invaluable service. Based on my experience, I highly recommend Geek Squad to anyone looking for reliable tech support, troubleshooting assistance, or installation services. Their commitment to customer satisfaction and technical excellence has earned my trust, and I will definitely be using their services again in the future. Thank you, Geek Squad, for delivering such exceptional service!

It's always great having a peace of mind, in case an accident happens and need a repair/replacement.

I purchased my PS5 Pro from Best Buy and couldn’t be happier with the experience. Ordering was quick and easy, the product was in perfect condition, and pickup/delivery was smooth and on time. Best Buy did a great job keeping everything organized and stress-free, especially for a high-demand item. The PS5 Pro itself is an absolute beast — noticeably faster, smoother performance, and incredible visuals. Best Buy once again proved why they’re my go-to for gaming and electronics. Highly recommend purchasing from them if you want peace of mind and top-notch service.

This is great and gives you peace of mind when you have kids playing with your tech products. It’s totally worth it.

I would personally get this especially if you kids, but even if you dont have kids and something happens to your product it will definitely come in handy. Better to have it then not have it!

i really like this great protection and saves me alot of money

Brought it yesterday and received it earlier this morning and when I tell I truly adore this PS5 this is my very first console as a girl gamer and I am truly having a ball with now playing the games I used to always want to play by starting with the classics DOA6!

Hoping I don’t need to utilize their services, but I already know that they will be extremely accommodating and attentive if any situations arise and I couldn’t be more grateful

insurance on the unexpected worth the extra money

It wasn't worth the aggravation. I purchased multiple products from Best buy and was told that I had this type of coverage, but when I needed it they wete not there for me.

I had many questions when it came to upgrading my iPad. I can’t remember the fella’s name, but he helped me pick the perfect one for school.

If my console got broken, it will help me to replace it with the another console with lower or higher price

Outside of that, everything else has been fine and it works as expected. Just something to be aware of if you’re thinking the warranty includes more than the standard manufacturer coverage.

Can never go wrong with the option of having the geek squad help you for any of your needs!

I highly recommend geek squad insurance for your ps5 system. 2 year product protection gives you peace of mind. I had to use it myself. My system was defective after a year and they replaced it with no issues and you can still pay for 2 more years of protection after that.

It's nice to feel protected. We left the store without guaranteeing our PS5, and then came back and got it once we got in the car. A drop, a car accident- even a freaking tornado. At least we have our PS5!