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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6959 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 6,959 reviews
  • Rated 5 out of 5 stars

    Professional Service and Fast Repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter what condition the device is in, the Geek Squad always provides a professional assessment and offers a clear solution. Whether it’s a smartphone or any other device, they quickly identify the problem and repair it in a short time. This level of expertise is the main reason I prefer to purchase my electronics at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful for protecting appliances

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful for protecting my kitchen appliances beyond what the manufacturer warranty covers. I have pets so it is good that it covers accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great my headphone malfunction a year in and got a replacement same day i brought them in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value, a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy protection with electronics, especially if you're a gamer, even casual. Worth every penny and potential headache.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful for protecting your things!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful for protecting my home appliances beyond what the manufacturer warranty covers. I have pets so it is good that it covers accidental damage.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Peace of Mind Unleashed - 5 Stars for Geek Squad

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in the 2-Year Accidental Geek Squad Replacement plan has been an absolute game-changer for my peace of mind, and it's without a doubt deserving of a solid five-star rating. First and foremost, the convenience of having a Geek Squad Replacement plan is unmatched. Accidents happen, and knowing that I'm covered for unexpected mishaps, spills, or drops is incredibly reassuring. Whether it's a cracked screen, water damage, or any other unforeseen incident, the Geek Squad Replacement plan steps in to save the day. The process of utilizing the replacement plan is remarkably straightforward. Geek Squad's customer service is top-notch, responsive, and efficient. From the moment I initiated a claim to the swift replacement of my device, the entire experience was hassle-free. It's evident that Geek Squad prioritizes customer satisfaction, making the process seamless and stress-free. The coverage itself is comprehensive, offering a wide range of protection that goes beyond the manufacturer's warranty. Accidental damage is a reality of our daily lives, and having Geek Squad in my corner ensures that I'm covered, no questions asked. This level of protection is a true value-add, especially considering the often unpredictable nature of our digital devices. The speed at which Geek Squad processes replacements is impressive. In no time, I had a fully functional replacement in my hands, sparing me from the inconvenience of being without my device for an extended period. This quick turnaround further solidifies Geek Squad's commitment to customer satisfaction. In conclusion, the 2-Year Accidental Geek Squad Replacement plan is a must-have for anyone who values the security and longevity of their electronic devices. It's an investment in peace of mind, and the level of service provided by Geek Squad is exceptional. Five stars without hesitation – because when it comes to device protection, Geek Squad has truly set the gold standard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PIECE OF MIND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always pay for extra insurance. IT IS A MUST. You won't regret it. It is worth the extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's insurance plans are always the best because they cover you in case you have any problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this for protection against accidents and unexpected issues. It’s reassuring to have coverage beyond the standard warranty, especially for electronics that get regular use. Haven’t had to use it yet, but the terms are clear and checkout was easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this for protection against accidents and unexpected issues. It’s reassuring to have coverage beyond the standard warranty, especially for electronics that get regular use. Haven’t had to use it yet, but the terms are clear and checkout was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price and protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had to use the Geek Squad protection but it's great to have just incass you need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't that much extra money to add on to my purchase and has reasonably good terms for a pseudo-smart watch that I'll be banging around on bike rides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend adding protection for my expensive electronics of appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great investment when covering your appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have to get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best insurance they actually do what is promised. Never had a problem getting it repaired or replaced. There is not a product I buy that I don't get the insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back up plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t put a price on a piece of mind most definitely gotta have a back up plan just in case anything goes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your standard protection plan. It foes what it says

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is excellent idea!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Todays electronics are generally not designed to last for decades or even a couple of years for some products, therefore it is a great idea to buy Geek Squad Protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have used yet maybe i can get deal on same brand lot more bass added

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is always great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always does a great job. I will use there protection again

    I would recommend this to a friend