Customer Ratings & Reviews

Nice knowing I have a back up plan Just in case....

I had a great experience at this location and Michael young guy with glasses help me a lot for what i was looking for great service..

nice to know you have a peace of mind with the extended warranty, i like that it's a replacement not a repair, im sure if i ever have to use it i'll have my small appliances replaced right there and then no need to wait on a repair, thumbs up guys , keep up the good customer service!

You never know when you will need the service and I'm glad that I purchased it just in case

They were great and were able to assist me. Thank you guys!!

Could rave more about support staff! Everything I need, they cover!

Haven’t had to use it product great but I do recommend for accidental

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

I love my new trash can, bought it for the nurse and therepist that comes every other day to put their footies in, who wants to put their hands on someone else’s garbage can, plus it adds a bit of glam to the kitchen

Geek squad is reliable! Will fix and will complete your issues, but be aware they will call you so make sure you answer!

Totally recommend Geek Squad replacement. I purchased an Keurig coffee machine and it broke down after few months. With this warranty I was able to obtain a new Keurig coffee machine. I obtain this on most of my product I purchase - it is highly recommended.

I firmly believe in getting the geek squad protection. They are easy to work with and it saves not only money but time when you have an issue and they can help you directly at the store instead of having you call elsewhere.

Bought coverage for a small kitchen appliance. Developed issues but product had been discontinued by BB. Geek squad offered a replacement product. Easy claims process.

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! I have literally NEVER run into a problem using this coverage.

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

When you use a product that is indispensable, you can't go wrong with the Geek Squad Replacement Plan. It's well worth the investment. Whether you use it or not, the minimal cost and potential savings for replacement are a wise use of your financial resources.

The experience with geek squad was very interesting and the team was able to make some great progress.

I don’t know if I truly need the protection, but if something happens with an expensive item I want the peace of mind knowing that it is covered.

I have only ever had to use geek squad twice on everything I bought and I have a Best buy card so that's a lot of stuff every time they have went above and beyond

I always opt for this insurance. Geek Squad never fails me.