Customer Ratings & Reviews

I accidently dropped my phone (motorola edge 2020) while it was outside of the case, leading to a visible set of cracks/fractures in the upper left portion of ge screen. While my best buy monthly 2 year protection plan had just expired a week or so prior, I still expected to be able to at least get a screen repair done at some inflated price. Turns out, they would not have been able to repair the screen (as the squad member put it, they arent equipped to do such replacements for motorola) the best they could have done was put in for a replacement phone. Which, while cheaper than getting a whole new phone, is hardly better than getting motorola's ADH plan and shipping it to them. If you don't have a samsung or iphone, definitely look into the manufacturer ADH or equivalent protection plans. No point dealing with the middleman.

Collins in the Tempe Best Buy was very helpful and friendly. My phone battery was failing and he set me up with a credit and helped me get into a new phone right away. Thank you Collins.

Of course I got this. Geek Squad & their protection plan are great

I love how they offer the Geek Squad for extra help!

I had a phone i bought w/o the protection plan and the phone quit on me. I had that phone only 43 days when it quit. The manufacturer warranty of course did not cover. So I bought the plan on this one and I'm happy I did. But of course they are replacing the phone but they mail the new one to you and you mail the old to them. Just give me a new phone (they had on in stock, you can check on line before you go to store) and they can mail back. Also the is a service we charge, just under $100. Still cheaper than purchasing a new phone. So 4 stars really 3-1/2 stars.

Phone isnt bad overall but its absolutely rediculous that its worth little to nothing when trading it in. & the s23fe is also an unacceptable amount less than this costed when first released. I overall waaaaaaay overpaid for this phone. I regret the purchase so the 400$ giftcard would absolutely make me a happy customer

So far, I haven't had any issues that fell within the warranty. That Geek Squad would be responsible for but on every occasion I've been in the store whether it was looking at an item or to specifically buy an item they were able to answer any and all questions to my satisfaction and having a degree in microelectronics and computers I look for people that are going to give me information that makes sense to me and not just tell me what they think I want to hear. Overall, very impressed with the Geek Squad

I have had the Galaxy S22 ultra for 2 years now. Phone has worked great until the recent months. Now the phone will only stay charged for 10. It starts to get hot and battery. Percentage drops to 15%.

I was having a hard time deciding on what phone to get. I knew I needed a phone that was water resistent. I considered an Apple, although I am a Samsung loyal customer. Glad I stuck to my guns and got the Note 20 it has served me well and I love the camera. I am about to file a claim because it has been overly loved and I will update you soon on the ease of that process. Hoping that it will be smooth since I am doing it over my lunch break

Worth it My family has used this service for years

My first time using the protection plan after my RAZR plus 2023 screen shattered after dropping. I brought to best buy and no questions asked they gave me the 1k I paid the phone for towards a new phone.

Great protection. Only issue i had was one month i forgot to transfer the funds into the right account to pay for it and they canceled it and i couldn't figure out how to get it fixed. Now i dont have insurance on my phone. But it was great while it lasted!

I have not used this service yet, but I have no reason to think it will be anything but good.

Geek Squad was fast, professional, and super helpful! They fixed my issue quickly and explained everything clearly. Great customer service and totally worth it. Highly recommend!!!

don't usually buy the extended warranty but being a new style phone better safe than sorry

I did not use this warranty but I in the past, Geek Squad has been great in our store and I am a computer Professional.

tbh, i love this protection plan than anything else. I got such for my zflip 4 and let me tell you.. best decision ever! I had to send in my phone several times because of my phone and going to my local Best Buy to get it replaced within 2 days top is EVERYTHING. I got a whole replaced TWICE with a charge or deductible of $200.00 for each time. LIKEEEE literally so amazing.

Very pleased with my purchase. Insurance is always a gamble but it turns out I did need it. I was very pleased with the quick turn around service provided.

The Geek Squad took my request and referred me to the instore Samsung representative. Nathanial has been outstanding and beyond what I ever expected. I have struggled for years to understand the connections between the various contacts sources and just where my devices are getting information that then becomes merged across my devices. Nathanial helped to sort out the last 20 years of information so that I can get the info on my phone in a useable, savable, retrievable manner. He also helped with storage issues... well beyond just selling me the phone. Now I know the questions to ask of the Geek Squad as I go forward.

They always fixed transferred and had great advice