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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1452 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 95 reviews
  • Rated 4 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is extremely awesome it is worth it to buy a protection plan. They came to the house with the cameras we bought and installed the ring doorbell Easy peezy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good solid case to protect your phone. Good value for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Personnel item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was used for personnel laptop purchase. Great service within store facility.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad always there for you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I have any concerns I know where to get help! So far I did not need any assistance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like your product you get the warranty so make sure it lasts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don’t forget to add geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had geek squad on other products I bought from Best Buy always helped me with my issues.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Great item

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed this item….great price and everyone loves it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to protect your games in case they get damaged.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are so helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always so helpful. It’s always worth getting the coverage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't truly rate this service because I haven't had to use it yet. Hopefully I want need it, but in case I do, I'll have the protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only on games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I find a mess by to have insurance for your games I was easily able to return my old NBA 2K for the new one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost needed for all handheld devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the protection plan for many things before. Best protection plan ever. Most plans normally just cover non accidental hardware malfunctions. This one covered accidental, if you crack a screen, drop in water, break a button they will fix it. I got it for my Nintendo switch and for $8 for 2 years I couldn't pass it up. Any mobile/handheld device should have protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bough extra warranty but didn’t have to used it . Not sure I would buy another warranty again but a least I had that peace of mind in case something did happen. Warranty are good on appliances, appliances are not made like the ones I had when I was a kid .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need more old movies on 4k

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the place love buying online I want to see you later old movies on Blu-ray and 4K

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why they are asking me to write this review as I haven’t used geek squad but I’ll take the 25 points :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Havnt opened

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not opened yet so not sure on the quality or if we like

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it’s 2K!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2K is always the best. just wish you didn’t have to spend real money in game to fully enjoy it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming plan protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part this works but lately they have not changed out like in the past. They say no questions asked when you return when they sell it to you but when you get there, questions all over the place.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good option in case of accident or damaged but double check about rules and policyes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    extra coverage made someone inconvienent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game was the only thing that needed to be traded in. I understand that skus are different for the game vs the hardware, but I do not believe that the hardware has any matching identification to the game. needed to replace the game, would have rather just given the game back and pulled the new one out of the same sku. either way, it all got handled.

    I would recommend this to a friend