Customer Ratings & Reviews

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.

Haven’t needed to use the geek squad service but it is of great comfort to know I have it in my back pocket just incase

The 4-year protection was worth purchasing after I had issues with a printer I bought after one year. It was a smooth transition to return my printer and receive a refund from Best Buy.

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

The associate at the store recommended it’s a four-year protection plan no matter what happens to the printer. They will replace it with a new one definitely worth it.!

I haven't had to use my geek squad protection plan yet, I had geek before and they help out a lot.

Never a problem on returning the products used, if there is anything wrong after months or years,best by doesn’t ask questions when return is made

Best option to have for printers as they always fail after the usual warranty period.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

Loveeeeee These Nice Quality Battery Last Longer than usual, Effectively Communicates how much Battery Power Definitely didn’t Disappoint

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnnnnn

Best Buy took care of me when my printer stopped working and they replaced it with a newer model and I just paid the difference in the price. Bed buy ever!!!

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

I buy this warrantee for printers and have yet to have problems with the exchanges. Printers do not seem to last long for some reason, and I have used this service for the last 3 or 4 printers I have purchased. Usually for the difference between the reimbursement and the trade up price for a better printer.

changed wireless router to a new one ,have plaster walls n needed jump point into other rooms. he also reconnected current printer to be able to function on all features. unfortunate that printer has since gone awol so purchased new printer, existing would not print more than 1 page then get jammed now it won't scan its 4-5 years old

Great plan. Affordable and easy to use. They offer a great coverage very convenient if u make a expensive purchase

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

You can NOT beat this! Never ever will i buy anything from anywhere else, if best buy has it in stock and has the option for this Geek Squad service. Ive never had to mail anything anywhere, just go into the store with my broken product, and walk out with a brand new one! Easy choice here. Been shopping with Best Buy for years now and I will continue to do so.

I purchase frequently from Best Buy. Sometimes I purchase the Geek Squad protection, sometimes I don't. Sometimes I have to use the service and sometimes I don't. I guesstimate how long I plan to own the device and if I'd rather save my money now and get something different should the device have issues. No right or wrong choice. Life's a gamble anyhow.