Customer Ratings & Reviews

I have yat to use the Geek Squad service, I'm sure the device is of integrity.

Great service they were able to help me with my broken product

Get the extended warranty. Our 65 inch LG went out due to a lighting strike. I called , the representative was helpful setting up the in home appointment. Now I had my TV for 2 years. They came out removed the TV from the wall, replaced 2 chip boards, put the tv back on the wall and programed it. I must say it looked better than it did before it went kurput. The Geek Squad gets an A++++++!

Good to have incase case of something happening.A good deal to purchase.

We are so glad we have some peace of mind regarding out purchase.

I have used this TV for a month or more in the bedroom, I have no problems with it & I had compliments on the great picture. I have always loved LG for that reason, for I have tried many brands in my years & feel this is the best for a picture. I do agree Sony has the best color for pictures. It was stated this is a fill in for another return, it is slower to come on for pictures, but not that bad to not love the TV for the bedroom.

A must for all appliances. Worth it for good service and taking care of issues on appliances.

Did what it was supposed to do. I will get next time around

I’ve always loved the warranty with bestbuy makes everything so much easier if for one reason or the other the items I purchase stop working out of the blue! I always make sure that anything I buy I buy the warranty because it just makes everything so much easier

I've had to use this once. It came with my Total Tech membership, so how can I go wrong? I wish it could be extended. Most of my stuff THAT BROKE did so (as expected) just after the warranty expired. Bad luck! Most of the things that broke didn't really have a life expectancy beyond 2 yrs. That's why it gets 5 stars. :D

2nd year for me to enroll in Total Tech support. There are so many things I love about it. They delivered, installed tv and took old one away first year, then got new printer up and running and came back to work out problems when it wouldn't stay online. Shipping is free, 2 year protection on items purchased.

I enjoy my Insigna Fire TV w/Full HD. It was super easy to install. With $20/mo xfinity wifi, a window antenna from best buy and Amazon Prime, I get lots of free local broadcast stations and streaming apps. Cheapest quality solution I could find.

The geek squad at Best Buy are very highly professional individuals who know their stuff and do a terrific job in helping you resolve any issues you have with the products that you buy from their store I highly recommend them

You need to review the circumstances where you will use your product, if you have children, pets, etc. if you are tipically clumpsy with tech products get the Geek squad warranty. its better than losing your hard earned money again and again.

Return this product because I didn't need it so why do I have to put in 50 characters if I don't need to

The installation went great! We needed the help and it was great to have the knowledge and physical help. Geek Squad agents came up with a great solution to install my stand when the legs were too short to go over my sound bar. They suggested using the ARC for sound and what a great suggestion! The sound is awesome through the sound bar and the remote controls the sound bar thanks to ARC!

I have dealt with the Geek squad protection plan before, and they were always ready to take care of me when I came to the store. Very courteous & replaced a product that couldn't be fixed. Just bought an expense present - the VR Samsung device. I got the 2 yrs Geek Squad Product Replacement & I am able to transfer ownership of this plan to the receipient. It's very little money for the 2 year Geek Squad Product Replacement for the peace of mind of knowing they will help you if your product has an issue.

I always buy this with computers. I spend a lot of money on a computer and computers can quit working. NOT the fault of Best Buy. Things happen. Geek squad service plan isn't always something I need to use. But when I have used it the plan has saved me a lot of money on repairs. Best Buy does not manufacture their products and without this plan you need to rely on the good graces of the manufacturer's warranty service

good to use but thats not what I want want n expected to like rhar thought could do more with it

I’ve had the Geek Team help for mostly all my pc needs. Even when I try downloading from my phone and feel security issues are well met. They have gone out of their way to teach me with formulas to help create a financial spread sheet! YEP! Out of their way & patiently help Senior Citizens!