Customer Ratings & Reviews

I always recommend the Geek Squad plan on anything over $100 for sure - definitely worth it - Best Buy is always so great about taking your product back, as long as it's normal wear and tear (of course, they won't accommodate any obvious intentional damage) - they give you exchange, or store credit for the original purchase value - even credit you for unused time on your Geek Squad plan - highly recommended

Luv Bestbuys insurance plans / packages! I always opt for their insurance on my electronics. Purchased this insurance for my wireless Bose headphones - was able to swap out my headphones for a new pair right as my 1st pair was hitting its 2 year mark (and headphones ear-mesh was peeling). Can’t go wrong for $20-40 2-year device coverage

I can definitely give this a good review because anytime do you have a replacement plan with Best Buy they always stand behind them they never give you no static about anything so replacement plan with Best Buy is always worth it because they’re not like other companies that find ways to wiggle out of standing behind their warranty.

I purchase the replacement plan for all products I buy from Best Buy. I love there no hassle customer service and the protection that comes with the replacement plan. I’ve used replacement plans a few times over the years and each time the service has been great. Highlight recommend the replacement plan and service plan option when they are available.

I will always buy geek squad protection on products over $200. BestBuy has always be great when coverage is used. They usually instruct me to pick out a new product to replace the broken one. Much better than apple care+ but is not an option for most apple products. I am very happy with the geek squad protection. Just review what level that you may purchase.

I had to use Geek Squad Protection Plus last year when I broke my Note 9 screen I had to order a new screen at Bestbuy that took a couple of days to get in once the screen came in It took a couple of hours for the work to be done I love this Protection Plan also I believe I had to pay $50 to get everything done.

My headphones had this foam that moved out of is place (ware and tear) and they were working perfectly fine it was just that one thing wrong with them. Geek squad saw it, I took everything back the headphones and the charger and they refund me the money on a best buy gift card so I could get new headphones. Easy, fast and simple process.

My wife purchased the GS protection plan and my headphones (Plantronics Backbeat Fit) went bad on me. When I came into the store to invoke it, I learned that I couldn't just get the product replaced because the design of the headphones had been changed just a tiny bit -- same product, new paint design. Anyway, they only refunded the original price on a BB gift card and I was able to apply it to the new version of the same headphones. Don't get me wrong, I appreciated it but when it was all done with the price hike and a new protection plan, they still cost me over half the price of a new pair. It said "replacement plan" right on it. I felt that was cheap of Best Buy not to just replace the headphones. It's better than nothing.

I never had to use this protection. Thankfully all my devices remained functioning while I had the plan. I enjoyed greatly the security that was offered through the plan that if I did ever experience issues with my device(s) that the cost would be completely covered and my issue resolved in a timely manner.

I was hesitant at first only because I was very un-tech savvy. Then when the day came that I had to replace my jambox speaker due to misplacing the charging cord and and best buy discontinuing sale of the item, I was relieved that I put out the cars cash at time of original purchase. So insurance covered replacement of my speaker with one that has definitely gotten a 5 star rating from me. So I'd recommend you purchase the insurance

Back in the day when I'd buy a electronic device they usually offer a minimum time of warranty & when I least expect it... the device breaks down. Luckily now with Best Buys protection plan it help from paying costly services, repairs, & even replacements. Trust me, it's worth paying the protection plan than buying a whole new device.

The Geek Squad agents are professional and efficient! I love the way they were able to replace one of my defective air pods that was still under warranty. Even though it was the height of the holiday season, they worked really quickly to send out the damaged air pod and replace it with a new one. Highly recommended.

This things ROCKS! Best bang for you buck for under $200 hands down! The bass is crazy and the fact that it announces what you're connected to is awesome! I reccomend the rsilicone case to protect this investment. It's not the most mobile for the beach or water but everywhere else it's hands down the best winner for bass and clarity. I'm a BOSE fan that's for sure. Their bigger speakers rock as well...more than just a name. Quality!

I bought the added protection plan on my new Bose speaker! If for any reason the buttons wear out/off or the Bluetooth suddenly dies out, you will only need to take it to the store, if they cant fix it (like the buttons being worn out) they will more than likely replace it! Ant question at any point on how to use it all you have to do is call them! I love the added security!

I've purchased protection plans through Best Buy in the past and I've had a good experience when I've had to either replace a product or get one serviced. I purchased a Altec Lansing Bluetooth Speaker and use it quite a bit. I'm happy with my purchase and happy knowing that Best Buy will replace my product if it stops working down the road!

Typically I don't buy extended warranties on most products. But when I do purchase something of very high value or that I know will be used often enough that damage is likely I do buy the Geek Squad service plan. Best Buy has one of the best customer oriented service plans offered by any retailer. Its not for every purchase but when I have had to use it I have never had an issue getting a fair return on the warranty.

Best Buy is such a great retailer and offers excellent customer service when you purchase their Product Protection Plans. Everything that I've purchased from Best Buy has the best Product Protection Plan and I highly recommend you purchase this with your electronics items and save you from future headaches if you're having issues and rest assured Best Buy Customer Service will come through for you!!!

I always shop Best Buy for my electronic needs. I have had several products that have the Geek Squad Protection. I never have to worry about my products breaking. Best Buy stands behinds their products and their protection plan. If they can fix it or replace it they will find you a similar product or give you a gift card. I love Best Buy, Geek Squad and their credit card.

I was really glad that I took out the replacement. I had a problem with one of my ear pieces and took it to the store, I had no problem getting another. Just provided the receipt and everything was taken care of. That was a relief.

I find that their plans are a bit pricey and not as long or as inexpensive as square trade but with that being said.... I have the convenience of being able to walk into the store and have them replace or refund my purchase without a hassle within that time frame immediately. No over the phone stuff and mailing it in procedure. Its like fast food... :-) So to me the plans are worth it.