Customer Ratings & Reviews

Anytime I've purchased a geek squad plan I've been treated well! The staff are friendly and helpful and always solution oriented. I always get a replacement and even an upgrade and it's always within a timely manner. :)

This service saved me because the phone I had it attached to broke after only two months of basic use.

Great choice for protection. Plan on your phone but I don't like it don't have stolen device protection

These plans are great value. They're cheaper in the long run than paying for repairs out of pocket if anything happens.

I purchased Best Buy Geek Squad Protection for $69.99 along with a $199 Motorola Edge phone on November 25, 2025. On December 2, 2025, the phone’s battery failed catastrophically. It began shooting flames from the side, destroying the phone, case, and screen protector. I returned to the store the same day. Despite having the protection plan, I was charged $45 for a replacement device. Within three weeks, the replacement phone developed another failure and would not charge beyond 10 percent. At that point, the support process became a loop. The store could not locate my protection plan and sent me to Geek Squad support. Geek Squad confirmed the plan and sent me back to the store. The store then told me they do not replace Android batteries and instructed me to file a repair or replacement claim instead. I filed the claim as directed. The insurer, Assurant, informed me they could not provide a replacement because Motorola has discontinued this model. I was then told my only option was a “buyout.” To receive compensation, I was instructed to pay Assurant $218 in odert for them to reimburse me. Repeated attempts to reach Assurant by phone ended with the automated system disconnecting the call each time. Going this route, the protection plan would have cost me more than the phone itself, while failing to provide a functional replacement. To get some of this back, I am cancelling the claim and my Geek Squad Protection plan. If cancellation is not handled appropriately, I will dispute the charges with my credit card issuer and escalate the issue through consumer protection channels (WA AGO). I will update this review with relevant resources, as I'm sure I'm not the only one who is a victim of this fraud.

If you love people who really help you and do a great job then get geek squad

I haven't had a chance to use them yet but I'm sure it will be OK

THIS 2 YEAR PROTECTION PLAN IS VERY VALUABLE FOR THE EQUIPMENT

Always buy a warranty just in case you may need it.

No hasssle, they value your time as i value theirs

Great team! Helps whenever I am in need of assistance.

Tried to warranty my phone that broke and was told i needed to pay 200 dollars to fix a 300 dollar phone when the associate in store said i could bring it back ans they would replacd it free of charge customer servicd basically told me my 70 dollar fee for this did nothing but cost me more money