Customer Ratings & Reviews

I took my laptop in thinking it was at the end of life geek squad professionals explain to me that if you wipe delete the old information laptop will work like new they added new virus software works fine took approximately three days and as promised they delivered I’m very pleased with their service

The quality on the screen is impeccable and don’t get me started on the colors. truly worth every penny. it fits perfectly in any setting. If you want luxury and quality, this is it.

My own mount saved my money from cable company they works on internet and streaming on TV

They have been available to me every time I have needed them!!

Love the people. Very friendly. Very knowledgeable. Only problem was that when my daughter broke my tv from hitting it they said that warranty doesn’t cover things like that.

The warranty is well worth it they honored my last extended warranty as promised. You never know when you will need it.

Always get this if you can, definitely worth the extra money

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.

This plan is well worth the cost and convience. I purchased this plan with a new LCD TV. My old LCD TV was only 2 years old when the picture went out. All I had to do was bring the TV into Best Buy Geek Squad and they sent it out for repair. A few days later, I was issued credit in full for a new TV because it was to costly to repair. I used the credit twords a bigger and better TV.

I read several review for the tv I was about to purchase and there were some problems. The people had the geek squad protection and noted the timeliness and ease of replacing the troubled product with the protection plan. So I purchased it. I hope I do not have to use it but am glad I have it.

Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

The agents brought the TV upstairs with no complaints

Thankfully, I haven't had the need to use it, but I would totally recommend getting the warranty for this TV. This TV was our best buy yet, and I would hate to have something happen to it and not be able to repair it. It is better to be safe than sorry.

So we decided to get the 5yr warranty instead of 2yrs because there is only $20 difference. Salesperson was very helpful. Basically, best buy will cover for any repairs except if it is a physical problem. Just incase your television will not totally work.. You can get another tv same or close to what you bought or they will give you the money back (perhaps a store credit). I think it is a good idea.

Fantastic store With phenomenal energy. I always like to purchase my items And don't feel regret after

When I call Geek Squad and told them that the delivery man just came and dropped off the TV without helping me set it up, they told me not to worry that he would have them turn around to help me set it up, and that put my mind at ease that I made the right decision but getting this warranty.

The agents helped out a lot took care of all the needs, I didn’t score 5 stars it took a while to get eveything done

I've used this type of protection on products I've purchased in the past, and it was helpful to have it in place when needed. Fortunately, I have not used this very often, and I hope I do not need to for this most recent purchase. I'm giving it 5 stars based on ease of use for past products I've owned that needed replacement, repair, or a quick tweak at the store.

I have utilized the protection plan on several items and Best Buy has honored the plan each time. The way appliances are made anymore, it is just smart to get a protection plan on them. There will always be something that happens. Warranty helps me feel better about spending that much money on an appliance or TV

Thankfully I haven't had to use this service as of yet, but there's nothing like that piece of mind should anything malfunction. I purchased this protection plan for a Smart TV purchase, and would recommend anyone making a high end purchase to get this protection plan. It only cost a few bucks extra and could really help should anything happen to your tech equipment.