Customer Ratings & Reviews

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

I generally stay away from extended warranties but one purchase I did take the warranty and low and behold I had an issue with my Sony TV and received a new TV since they stopped making the broken part-- all due to the warranty

The warranties from the geek squad are always worth the money.

Geeksquad has been a HUGE help with several items over the years. Ill honestly never buy a big ticket item with out their extra coverage. A+++ service!

I like it, I just hate that I can't bring it directly to the store.

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.

They have been available to me every time I have needed them!!

They are really attentive and the support they give is very clear.

Nice to have and have used in past. Easy effortless exchange

5 year warranty for a very decent price. It's hard to review something I haven't use but it's an affordable insurance. Never used Geek Squad before. Didn't like Best buy's last insurance partner.

Excellent product good quality and professional service

Excellent product and I will continues to buy electronics from best buy and fantastic customer service representatives.

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

Replaced my laptop when i cracked at the hindge with no problems

I really like the Explorer service because I haven't had a bad experience with it yet as always worked out any issues that I came across great service that's always there the answer questions and give you help on your product

Always buy the plans, they have paid for themselves many times over. I had a 55 inch HD tv break after a year, the let me have a new one. That one then broke about almost two years later, so they let me have yet another one (a new model since the old was gone).

I wasn’t sure if I was going to purchase the protection or not. I started to think about the replacement cost if something were to break. I purchased it and I’m happy that I did.

I bought my Samsung TV in store. Customer sevice was very helpful with my purchase. I am very happy with my new TV.

The Geek Squad people are very friendly and professional. I buy most of my electronics at Best Buy and use Geek Squad Protection for all of my expensive purchases.